Faculty of Culture and Society

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https://hdl.handle.net/10292/10757

The Faculty of Culture and Society is comprised of the School of Hospitality and Tourism, the School of Education, the School of Language and Culture and the School of Social Sciences and Public Policy, as well as three research institutes:

The Institute of Public Policy (IPP);
The New Zealand Tourism Research Institute (NZTRI);
The Institute of Culture, Discourse and Communication (ICDC).

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Now showing 1 - 20 of 498

A conceptual model of the management of creativity and innovation in airports
(Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013-02) Losekoot, E; Wright, N
This paper takes the top ten airports identified in the SKYTRAX 2011 airport awards and investigates to what extent their success might be due to creative and innovative management actions. The literature review considers factors such as historical development, geographical location, ownership structure and role of the airport. It uses publicly available qualitative and quantitative data to identify factors that may have contributed to their success and presents a conceptual model. This research demonstrates there is evidence for each of the factors proposed in the model. However in this exploratory study there was little uniformity in terms of the relative success in the awards. The paper recommends that further empirical research is carried out to test the strength and direction of relationships between factors.
A Review of Research into Tourism Work and Employment: Launching the Annals of Tourism Research Curated Collection on Tourism Work and Employment
(Elsevier BV, 2023-05) Ladkin, Adele; Mooney, Shelagh; Solnet, David; Baum, Tom; Robinson, Richard; Yan, Hongmin
A Seat at the Table: Can the Hospitality Industry Work Together to Find a Sustainable Way Forward
(The School of Hospitality & Tourism, Auckland University of Technology, 2023-04-25) Richardson, Rob
Aotearoa's post-COVID19 hopitality industry is in a sate of flux. COVID19 has seen the industry tipped upside down and this disruption has highlight structuial issues that lay below the surface. To build toward a sustainable, more rewarding future the industry needs to come together, reflect, communicate and plan. But does the industry have the ability or desire to do so?
A Year of Pandemic: Levels, Changes and Validity of Well-being Data from Twitter. Evidence From Ten Countries
(Public Library of Science (PLoS), ) Sarracino, Francesco; Greyling, Talita; Peroni, Chiara; O'Connor, Kelsey; Rossouw, Stephanie
We use daily happiness scores (Gross National Happiness (GNH)) to illustrate how happiness changed throughout 2020 in ten countries across Europe and the Southern hemisphere. More frequently and regularly available than survey data, the GNH reveals how happiness sharply declined at the onset of the pandemic and lockdown, quickly recovered, and then trended downward throughout much of the year in Europe. GNH is derived by applying sentiment and emotion analysis–based on Natural Language Processing using machine learning algorithms–to Twitter posts (tweets). Using a similar approach, we generate another 11 variables: eight emotions and three new context-specific variables, in particular: trust in national institutions, sadness in relation to loneliness, and fear concerning the economy. Given the novelty of the dataset, we use multiple methods to assess validity. We also assess the correlates of GNH. The results indicate that GNH is negatively correlated with new COVID-19 cases, containment policies, and disgust and positively correlated with staying at home, surprise, and generalised trust. Altogether the analyses indicate tools based on Big Data, such as the GNH, offer relevant data that often fill information gaps and can valuably supplement traditional tools. In this case, the GNH results suggest that both the severity of the pandemic and containment policies negatively correlated with happiness.
Academic-Māori-Woman: The Impossible May Take a Little Longer
(Informa UK Limited, 2021) Stewart, GT
This year’s Waitangi Day, 6 February 2021, saw the revival of a favourite zombie in New Zealand politics when Judith Collins, the leader of the Opposition, complained about not getting a chance to speak during the formalities, calling out Māori culture as sexist i.e. unlawful and backward. Only days earlier, after 25 years of waiting, hearings had finally begun for the ‘urgent’ Mana Wahine claim against the Crown, lodged with the Waitangi Tribunal in July 1993. At the same time, in several places around the country, Māori academics are in public conflict with their employer institutions, and as would be expected, Māori women academics are among those leading these actions. This editorial digs below the surface to identify and briefly sketch the common ground that draws together these various topical threads.
Access Denied: Academic Life Under Lockdown
(New Zealand Council for Educational Research, 2020) Devine, N; Stewart, G; Benade, L
Accessibility Information on the Websites of New Zealand Luxury Lodges
(The School of Hospitality & Tourism, Auckland University of Technology, 2023-04-25) Gillovic, Brielle; Harkison, Tracy
This article reports on a wider study determining the provision of accessibility information by New Zealand Luxury Lodges. It presents important insights about the importance and role of the website provision of accessibility information for potential guests with disabilities, and the implications of this for accommodation providers.
Accommodating Travellers With Pets: Is Auckland Ready?
(School of Hospitality & Tourism, Auckland University of Technology, 2019-06-14) Chen, Y; Schanzel, H
New Zealand is considered a nation of pet lovers, with 64 percent of households owning at least one pet [1]. The aim of this study [2] was to explore what the main considerations were for hospitality operators in Auckland with regards to offering pet-friendly services. To answer this question, several key aspects were considered: pet tourism trends; market expansion of pet-friendly accommodations; the profitability of allowing pets; and operational implications, such as additional investment and labour costs. This explorative research interviewed ten accommodation providers in Auckland: five pet-friendly and five non-pet-friendly. These operators represented owners or managers of hotels, motels, lodges and apartments spread across Auckland and Waiheke Island. Research on operators’ perspectives on pet tourism is unexplored, with previous literature focusing on tourists’ perceptions [3–5]. This study hopes to provide practical implications for the industry, especially for the New Zealand context. New Zealand’s pet tourism market is considered small and mainly domestic. According to popular global dog travel directory Bring Fido [6], in 2017 there were a mere fifteen pet-friendly accommodations in Auckland, in stark contrast to other cities such as New York (367), London (96) and Paris (643). Interviewees’ opinions on the profitability of accommodating pet tourists varied. Non-pet operators rejected the idea of allowing pets due to an abundance of non-pet customers and were reluctant to accept perceived pet-related risks. Their pre-conceptions were likely formed by operating in silos without conducting any research on pet tourism and its market landscape. There was a genuine fear of negative online reviews which cannot be easily amended and can have significant longevity. Their key perceived risks were related to hygiene and allergy concerns for other customers. Preventative measures were believed to involve significant investment into property renovation. Pet friendly operators, who mainly accommodated dogs, shared a different perspective through their own experiences. They expressed high trust and optimism for pet tourists and had rarely experienced any major pet-related incidents. From a hygiene and allergy point of view, the risks were considered minimal and customers bore the responsibility when stating their allergies. Pet-friendly operators stated that no additional workload or costs were incurred through accommodating pets. Significant renovations were not deemed necessary, instead relying on what they already had. However, in the unlikely event of a major pet-related incident, the interviewees expressed that their trust towards accommodating pets would waver, meaning their tolerance of risk was not resilient. At the time of the research, pet-friendly operators were relaxed about pet policies and had not formalised them. The majority were conveying rules to pet tourists through word of mouth, such as that pets must be on a leash in public areas, instead of through written and signed agreements. Tellingly, pet-friendly operators did not perceive New Zealand’s pet tourism market as lucrative. They were allowing pets as an extension of service and lacked motivation to expand or to cater for more pets. The study highlights the potential for growth in the domestic pet tourism market despite the current stalemate, where those who allowed pets were supportive and vice versa. Improving this situation might require unified pet-friendly associations and certain levels of government intervention. In parallel, all operators should break out of silos and socialise more with their pet-friendly peers to gain knowledge and validate assumptions. Pet-friendly operators could improve engagement with pet tourists through standardised policies and formal agreements. With guidance and support from their peers, more accommodations may be capable of handling pets. Pet owners could look forward to a day when travelling with pets becomes much more accessible due to abundant pet-friendly accommodation.
Adaptation Finance: Risks and Opportunities for Aotearoa New Zealand
(Mōhio Research and AUT, 2022-11-28) Hall, D
Methodology: This report was developed through the co-design process of Mōhio’s Climate Innovation Lab, a fixed-term initiative which works with stakeholders to envision financial instruments to mobilise capital for climate-aligned projects and activities. A working paper was prepared through international market scanning and a review of primary and secondary literature on climate adaptation. This working paper became the basis for a workshop with local experts and stakeholders to test the viability of potential instruments in light of Aotearoa New Zealand’s unique cultural, biophysical and regulatory context. The workshop included participants from finance services, insurance, institutional investment, academia and local and central government observers. These insights were reincorporated into this final concept paper. Mōhio would like to thank the workshop participants for their time and expertise.
Advancing a Social Justice-Orientated Agenda Through Research: A Review of Refugee-Related Research in Tourism
(Taylor and Francis Group, 2023-04-13) Bazrafshan, S; McIntosh, Alison Jane; Cockburn-Wootten, C
Scholars have called for more critical considerations of social justice and tourism that align with the tenets, values, and practices for sustainability, transformation, and social change. The aim of this research was to map and critically assess the status of refugee-related research in tourism, particularly with regards to the extent to which it adopts, or extends, a social justice-oriented agenda. A systematic literature review of existing studies was conducted. Content analysis assessed three aspects of 37 studies, namely, (1) the topics covered, (2) the extent to which the research aligns with social justice research practices, and (3) the extent to which the research furthers the social justice agenda for transformation. The review revealed a body of work that does not demonstrate social justice research practices; mostly because the refugee-related research topics of focus do not exhibit a social justice-oriented agenda. Our review illustrated that existing tourism research tends to frame refugees negatively and as a threat to destinations, and neglect critical considerations of epistemologies, reflexivity, and research processes. We conclude by highlighting alternative approaches that could contribute to a social justice-oriented agenda, using tourism as a bridge for creating change within structures, discourses, and practices in refugee-related research.
Advancing Critico-Relational Inquiry: Is Tourism Studies Ready for a Relational Turn?
(Taylor and Francis Group, 2023-05-10) Pernecky, Tomas
This paper advances relational thought in tourism studies as a means for facilitating greater scrutiny of the relational matrices that have rendered possible the continuity of unjust, oppressive, and discriminatory relational patterns, particularly when these become detrimental to individuals, communities, other species, and the environment. Amid the growing determination to build more ethical, just, and sustainable futures, it contemplates whether critical scholarship has arrived at a relational turning point, whereby certain manifestations of tourism are increasingly deemed undesirable and problematic, and that transformation is needed in areas such as unsustainable growth, persistent colonial domination and racial conditioning, continued disregard for the environment, ongoing gender inequality and gender violence, and enduring injustices. The paper explains how relationality is interconnected with sustainability and critical scholarship and outlines the premise of critico-relational inquiry in the field. New conceptual vocabulary is offered to emphasise the critical vitality that can be injected into the examination of relations including: relational programming, relational reprogramming, relational hacking, meta-relational concerns, and relational thriving. Critico-relational inquiry is delineated as a viable strategy for transitioning towards sustainable alternatives, and as an integral part of future sustainability cum critical studies.
Airports: places or non-places - who cares?
(Council for Australasian Tourism and Hospitality Education (CAUTHE), 2015-04-15) Losekoot, E
There is considerable literature on the concept of placelessness (Relph, 1976) and ‘nonplace’ (Augé, 1995). Much of this comes from the geography literature, but the developing area of ‘mobilities’ (Sheller & Urry, 2006; Urry, 2002) opens this discussion to include those working in tourism and hospitality. Many examples (e.g. Merriman, 2004) use transport hubs such as airports, train stations and motorway service stations as research sites, yet some locations appear to have been very successful in creating an identity where there was little before (Lohmann, Albers, Koch & Pavlovich, 2009). This study gathered qualitative data from 120 airport customers of Auckland International Airport in New Zealand. The paper will consider whether those people expressed the feeling that airports are liminal spaces (Turner, 1969) which become ‘non-places’ as a result of being ‘spaces in transition’. Using Auckland Airport as a case study it considers what airport customers feel is important in terms of giving a location an identity, and what this particular airport is doing to meet those needs.
Ako: Learning from History?
(UTS ePRESS, 2022-12-06) Neill, C; McKergow, F; Watson, G; Littlewood, D
This special issue of Public History Review has been edited by Fiona McKergow, Geoff Watson, David Littlewood and Carol Neill and serves as a sampler of recent work in the field of public history from Aotearoa New Zealand. The articles are derived from papers presented at 'Ako: Learning from History?', the 2021 New Zealand Historical Association conference hosted by Massey University Te Kunenga Ki Pūrehuroa. The cover image for this special issue shows Taranaki Maunga viewed from a site near the remains of a redoubt built by colonial forces during the New Zealand Wars.
Alcohol and hospitality - Operational decisions on a marae
(The Council for australasian University tourism and Hospitality education (CaUtHe), 2013-02) Losekoot, E; Sherlock, D
The issue of alcohol in hospitality has always been a controversial one. In order to address this topic in the cultural context of a marae (communal meeting place) with commercial hospitality facilities on a site regarded as tapu (sacred) and containing many taonga (treasures) this paper considers the operational implications of a decision by the kaumatua (tribal elders) not to allow alcohol to be brought onto the premises. The way in which this is communicated to guests and the impact on the management of the facility is discussed. The paper concludes with some suggestions for further research into the experience of visitors to culturally significant sites.
An account of one self
(School of Education, AUT University, 2011) Nugent, D
No abstract.
An approach to teaching the writing of literature reviews [Online]
(Zeitschrift Schreiben, 2008) Turner, E; Bitchener, J
Students face difficulties in writing literature reviews that relate in particular to limited knowledge of the genre (Bruce, 1992; E. Turner, 2005). While there has been valuable research relating to genre and discourse analysis of the literature review (such as Bunton, 2002; Kwan, 2006; O’Connell and Jin, 2001), there is a lack of research into the effectiveness of published writing support programmes. Furthermore, with exceptions such as Ridley (2000) and Swales and Lindemann (2002), there is little explicit advice on how to approach the teaching of the literature review. This paper reports on one of two studies described at the 4th International EATAW conference 2007. It describes an evaluation of the effectiveness of an approach at a New Zealand university to teaching the writing of literature reviews. It focuses on a 15-hour unit of teaching as part of a six-day EAL graduate writing course. The study found clear evidence of improvement in all areas that were targeted.
An emerging framework for ethnography of adult mathematical and numeracy practices
(Adults Learning Mathematics, 2013) Smedley, FP
This paper presents a potential ethnographical framework for examining in-situ adult mathematical practices. It results from a meta-analysis of over 400 articles and reports published on adult mathematics and numeracy practices in the workplace, everyday life, and assorted other situations where numeracy is present (for example, sports events). The framework is also informed by a combination of my own academic sociolinguistic and mathematical backgrounds. Consequently, it draws on a synergy of insights from sociomathematics, ethnomathematics, social practices theory, and the history of mathematics. It is envisioned that this ethnographic framework may assist in excavating mathematical practices at multiples levels (semiotic, material, discursive and diverse others), and thus provide a way forward to offering ,among other things some pedagogical insights on the teaching and learning of mathematics for adults.
An exploratory investigation of the effects of form-focused instruction on implicit linguistic knowledge
(Applied Linguistics Association of New Zealand, 2004) Roach, K.; Bitchener, J.
It is, arguably, implicit linguistic knowledge rather than explicit linguistic knowledge that is the goal of second language acquisition. The question arises, however, of how such knowledge can be tested (R. Ellis 2003). This article reports on an exploratory investigation of issues associated with measuring the effects of form-focused instruction (FFI) on the acquisition of implicit linguistic knowledge in an intact pedagogical context. The study involved 19 elementary-level adult learners of English who received planned focus-on-forms instruction on the Past Simple tense and who were subsequently tested for both immediate and sustained gains. The results of the study indicate that form-focused instruction may have been effective in promoting immediate gains but that there was no sustained effect. However, such an interpretation is considerably weakened by the fact that the control group statistically outperformed the instructional group. Such a result may be indicative of the aim to preserve ‘ecological validity’ (van Lier 1988) at the expense of rigorously controlling extraneous variables when conducting research of a quasi-experimental nature. The study, however, raises a number of issues that future researchers should take into account when designing further investigations of implicit linguistic knowledge.
An introduction to the "radical" reality-way teaching of Adi Da Samraj: that which is always already the case
(School of Education, AUT University, 2012-07-12) Nugent, D
No abstract.
An investigation of the attitudes of travel and tourism intermediaries to mature travellers
(Journal of Tourism, 2012) Schitko, D; Losekoot, E
This study considers the attitudes to and experiences of travel agents and tourism intermediaries when servicing the needs of mature travellers. It reviews the literature on mature travellers within the broader area of ‘accessible tourism’. The survey of members of a professional association within the travel industry in Auckland, New Zealand highlighted a number of key challenges and opportunities for those working in this increasingly valuable sector of the tourism industry. While this study was a pilot study of the supply side of the tourism industry in Auckland, the research concludes with examples of best practice and some recommendations drawn from the many years’ experience of the survey respondents which would form a useful starting point for a more detailed study considering the experiences of mature travellers.

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