Psychosocial factors impacting job dissatisfaction and burnout in New Zealand’s hospitality industry

Neill, LJ
Williamson, D
Powell, L
Goodsir, W
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The Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)

Job dissatisfaction and burnout in the New Zealand restaurant industry: The mitigating impact of psycho-social factors This presentation examines the problem of job dissatisfaction in the NZ restaurant industry, how it is related to chronic employee burnout, and the ways in which various psycho-social factors can potentially act as moderators in this process. Based on correlations with 15 different aspects of job satisfaction (combined into a composite scale) in a 2012 survey of Restaurant Association of New Zealand members, the findings indicate that chronic ‘burnout’ substantially increases the reported level of job dissatisfaction in most areas of work. It was also found that ‘hospitality personality’ attributes such as personality type, self-concept, need levels, interpersonal trust, and empathetic vs cynical worldview can have mitigating effects on both levels of burnout and levels of job dissatisfaction. Powell, L. and Neill, L. (2013). Psychosocial well-being and hospitality work: Analysis of the hospitality personality, key traits, and job satisfaction. RANZ Annual Hospitality Report, 3(1), 38-40.

AIRAANZ 2015 Conference: Pacific Employment Relations held at University of Auckland, Auckland New Zealand, 2015-02-03 to 2015-02-05
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