Psychosocial factors impacting job dissatisfaction and burnout in New Zealand’s hospitality industry

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aut.researcherNeill, Lindsay John
dc.contributor.authorNeill, LJ
dc.contributor.authorWilliamson, D
dc.contributor.authorPowell, L
dc.contributor.authorGoodsir, W
dc.date.accessioned2015-02-10T22:14:29Z
dc.date.available2015-02-10T22:14:29Z
dc.date.copyright2015-02-05
dc.date.issued2015-02-05
dc.description.abstractJob dissatisfaction and burnout in the New Zealand restaurant industry: The mitigating impact of psycho-social factors This presentation examines the problem of job dissatisfaction in the NZ restaurant industry, how it is related to chronic employee burnout, and the ways in which various psycho-social factors can potentially act as moderators in this process. Based on correlations with 15 different aspects of job satisfaction (combined into a composite scale) in a 2012 survey of Restaurant Association of New Zealand members, the findings indicate that chronic ‘burnout’ substantially increases the reported level of job dissatisfaction in most areas of work. It was also found that ‘hospitality personality’ attributes such as personality type, self-concept, need levels, interpersonal trust, and empathetic vs cynical worldview can have mitigating effects on both levels of burnout and levels of job dissatisfaction. Powell, L. and Neill, L. (2013). Psychosocial well-being and hospitality work: Analysis of the hospitality personality, key traits, and job satisfaction. RANZ Annual Hospitality Report, 3(1), 38-40.
dc.identifier.citationAIRAANZ 2015 Conference: Pacific Employment Relations held at University of Auckland, Auckland New Zealand, 2015-02-03 to 2015-02-05
dc.identifier.urihttps://hdl.handle.net/10292/8396
dc.publisherThe Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)
dc.relation.urihttp://airaanz2015.org.nz/?page_id=2
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).
dc.rights.accessrightsOpenAccess
dc.titlePsychosocial factors impacting job dissatisfaction and burnout in New Zealand’s hospitality industry
dc.typeConference Contribution
pubs.elements-id179240
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Culture and Society
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