School of Hospitality and Tourism

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Research in the AUT School of Hospitality and Tourism not only informs the global academic community, they also focus on developing practical research outcomes. Their research is targeted at improving the tourism industry and the people that depend on its success.

The School also works closely with the New Zealand Tourism Research Institute to develop funding to support research initiatives and to provide graduate students with opportunities in research activities.


Recent Submissions

Now showing 1 - 5 of 159
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    The Marriage à la Mode: Hospitality Industry’s Connection to the Dating Services Industry
    (School of Hospitality & Tourism, Auckland University of Technology, 2023-04-25) Seraphin, Hugues; Yallop, Anca
    The dating services industry has grown strongly over the past five years worldwide, with dating services increasing in popularity, contributing billions to the hospitality industry. In this opinion paper we carry out a preliminary examination of the connection between the dating industry and the hospitality industry and conduct a a pilot study as platform for further research seeking to examine the connections between these industries. The preliminary findings indicate that the dating services industry and the hospitality industry are interconnected, and that entertainment, service interaction and the hospitality venue’s ambiance are central factors to both the dating and hospitality industries. Nevertheless, future research must investigate further intersectional gaps, more specifically, to examine the synergies between business partners delivering products and services which are placed at this intersection between dating and hospitality.
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    Advancing Critico-Relational Inquiry: Is Tourism Studies Ready for a Relational Turn?
    (Taylor and Francis Group, 2023-05-10) Pernecky, Tomas
    This paper advances relational thought in tourism studies as a means for facilitating greater scrutiny of the relational matrices that have rendered possible the continuity of unjust, oppressive, and discriminatory relational patterns, particularly when these become detrimental to individuals, communities, other species, and the environment. Amid the growing determination to build more ethical, just, and sustainable futures, it contemplates whether critical scholarship has arrived at a relational turning point, whereby certain manifestations of tourism are increasingly deemed undesirable and problematic, and that transformation is needed in areas such as unsustainable growth, persistent colonial domination and racial conditioning, continued disregard for the environment, ongoing gender inequality and gender violence, and enduring injustices. The paper explains how relationality is interconnected with sustainability and critical scholarship and outlines the premise of critico-relational inquiry in the field. New conceptual vocabulary is offered to emphasise the critical vitality that can be injected into the examination of relations including: relational programming, relational reprogramming, relational hacking, meta-relational concerns, and relational thriving. Critico-relational inquiry is delineated as a viable strategy for transitioning towards sustainable alternatives, and as an integral part of future sustainability cum critical studies.
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    Tourism and Final Wish Making: The Discourse of Terminal Illness and Travel
    (Taylor and Francis Group, 2023-04-24) Willson, G; McIntosh, Alison Jane; Cockburn-Wootten, C
    This paper identifies a new discourse about tourism, that of final wish making. The website communications of charitable foundations whose dedicated purpose is to grant final wishes for adults with a terminal illness and their families were examined using critical discourse analysis. Specifically, the aim of this study was to understand how these charitable organisations construct, communicate and mediate meanings around terminal illness and travel for these individuals. Our study found that, promoted as a final wish in one’s life, tourism is framed as a transformational concept that is beneficial in the imminent time before death, as a legacy for life, and after death. Our analysis indicated implications around the memory-making potential of tourism and the differential power relations between final wish organisers and vulnerable individuals with a terminal illness. The paper calls for further research exploring the marginalisation of the terminally ill through tourism, but equally the potential of tourism to include the most vulnerable tourists in their final days.
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    Advancing a Social Justice-Orientated Agenda Through Research: A Review of Refugee-Related Research in Tourism
    (Taylor and Francis Group, 2023-04-13) Bazrafshan, S; McIntosh, Alison Jane; Cockburn-Wootten, C
    Scholars have called for more critical considerations of social justice and tourism that align with the tenets, values, and practices for sustainability, transformation, and social change. The aim of this research was to map and critically assess the status of refugee-related research in tourism, particularly with regards to the extent to which it adopts, or extends, a social justice-oriented agenda. A systematic literature review of existing studies was conducted. Content analysis assessed three aspects of 37 studies, namely, (1) the topics covered, (2) the extent to which the research aligns with social justice research practices, and (3) the extent to which the research furthers the social justice agenda for transformation. The review revealed a body of work that does not demonstrate social justice research practices; mostly because the refugee-related research topics of focus do not exhibit a social justice-oriented agenda. Our review illustrated that existing tourism research tends to frame refugees negatively and as a threat to destinations, and neglect critical considerations of epistemologies, reflexivity, and research processes. We conclude by highlighting alternative approaches that could contribute to a social justice-oriented agenda, using tourism as a bridge for creating change within structures, discourses, and practices in refugee-related research.
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    The Antecedents of Employees’ Innovative Behavior in Hospitality and Tourism Contexts: A Meta-Regression Approach
    (Elsevier BV, 2023-03-28) Zhu, Dan; Lin, Mao-Tang; Thawornlamlert, Pattamol Kanjanakan; Subedi, Sam Bichitra; Kim, Peter B
    While many empirical studies have examined the various factors that influence employee innovative behavior (EIB), there have been few efforts to synthesize previous research to understand how EIB is linked to its antecedents. Based on 125 empirical studies (N = 44,427) in the context of hospitality and tourism, this study used meta-regression to investigate the 30 major antecedents of EIB, as well as the moderating roles played by ‘national culture’ (individualism vs. collectivism), ‘age’ and ‘gender’, on the links between the antecedents and EIB. The results showed that ‘perceived meaningfulness at work’ and ‘work engagement’ were found to have stronger relations with EIB than others, and that ‘national culture’, ‘age’, and ‘gender’, moderated the relations between EIB and several of the antecedents. The theoretical and practical implications of the findings are discussed for researchers and practitioners alike.
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