Determinants of Chinese Travellers’ Use of Mobile Payment Applications When Staying at an Overseas Hotel

Abstract

This study examines the factors that determined the use of the mobile payment applications (apps) WeChat Pay and Alipay by Chinese travelers in a New Zealand hotel. It further investigates whether social influence has an impact on their use. The second Unified Theory of Acceptance and Use of Technology model was used to develop and test research hypotheses using an online survey. The findings showed that performance expectancy, facilitating condition, perceived security and cost efficiency, significantly affected travelers’ intention, and that social influence intensified the impact of performance expectancy, while attenuating cost efficiency. Implications are discussed for researchers and practitioners.