Determinants of Chinese Travellers’ Use of Mobile Payment Applications When Staying at an Overseas Hotel
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Journal Article
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Informa UK Limited
Abstract
This study examines the factors that determined the use of the mobile payment applications (apps) WeChat Pay and Alipay by Chinese travelers in a New Zealand hotel. It further investigates whether social influence has an impact on their use. The second Unified Theory of Acceptance and Use of Technology model was used to develop and test research hypotheses using an online survey. The findings showed that performance expectancy, facilitating condition, perceived security and cost efficiency, significantly affected travelers’ intention, and that social influence intensified the impact of performance expectancy, while attenuating cost efficiency. Implications are discussed for researchers and practitioners.Description
Source
Journal of Quality Assurance in Hospitality and Tourism, ISSN: 1528-008X (Print); 1528-0098 (Online), Informa UK Limited, 26(1), 1-21. doi: 10.1080/1528008X.2023.2196036
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© 2023 The Author(s). Published with license by Taylor & Francis Group, LLC.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.