Faculty of Culture and Society
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The Faculty of Culture and Society is comprised of the School of Hospitality and Tourism, the School of Education, the School of Language and Culture and the School of Social Sciences and Public Policy, as well as three research institutes:
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Browsing Faculty of Culture and Society by Subject "1505 Marketing"
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- ItemA Review of Research into Tourism Work and Employment: Launching the Annals of Tourism Research Curated Collection on Tourism Work and Employment(Elsevier BV, 2023-05) Ladkin, Adele; Mooney, Shelagh; Solnet, David; Baum, Tom; Robinson, Richard; Yan, Hongmin
- ItemIntellectual Disability and Care During Travel(Elsevier Masson, 2023-12-07) Gillovic, Brielle; McIntosh, Alison; Cockburn-Wootten, Cheryl; Darcy, SimonThis phenomenological study unveils the lived experiences of care during travel of carers and the adults with intellectual disabilities they care for. In-depth interviews unveiled the unique nuances and complexities of giving care to those who are otherwise unable to travel independently. Their care experiences were characterised by emotional entanglements of ‘giving’, ‘attunement’, and ‘performance’, which span personal, relational, and social caring spheres. The findings shine a light on intellectual disability as a complex and marginalised identity, and one that disrupts the generalised notion of travel as an independent activity. Our conclusions validate care as both a practice and an ethic that is amplified, negotiated, and mediated within a tourism context, and offer new directions for accessible tourism research.
- ItemMobilizing Relational Ontology: Meeting the Pluriversal Challenge in Tourism Studies(Informa UK Limited, 2023-11-14) Pernecky, TomasPhilosophical and theoretical research on tourism is ever more pertinent in an age of increased uncertainty, manifold vulnerabilities, and determination to promote justice, fairness, and equality. The pluriversal challenge facing tourism and tourism studies, that is, the necessity for polycentric, inclusive, and equitably participatory being, doing, and knowing, suggests that these transitional times require an ontology that can assist with understanding the entangled complexities of being and becoming vis-à-vis tourism. Relational ontology is thus presented as a crucial lens for comprehending the ethical, environmental, political, social, cultural, and spiritual potentialities that emerge uniquely through tourism as relationalities. This paper argues that relational ontology not only accommodates but also discloses pluriversality and the ontological multiple, and that it can facilitate not universal but relational understandings, which can coexist, enrich, and promote human flourishing through tourism.
- ItemThe Antecedents of Employees’ Innovative Behavior in Hospitality and Tourism Contexts: A Meta-Regression Approach(Elsevier BV, 2023-03-28) Zhu, Dan; Lin, Mao-Tang; Thawornlamlert, Pattamol Kanjanakan; Subedi, Sam Bichitra; Kim, Peter BWhile many empirical studies have examined the various factors that influence employee innovative behavior (EIB), there have been few efforts to synthesize previous research to understand how EIB is linked to its antecedents. Based on 125 empirical studies (N = 44,427) in the context of hospitality and tourism, this study used meta-regression to investigate the 30 major antecedents of EIB, as well as the moderating roles played by ‘national culture’ (individualism vs. collectivism), ‘age’ and ‘gender’, on the links between the antecedents and EIB. The results showed that ‘perceived meaningfulness at work’ and ‘work engagement’ were found to have stronger relations with EIB than others, and that ‘national culture’, ‘age’, and ‘gender’, moderated the relations between EIB and several of the antecedents. The theoretical and practical implications of the findings are discussed for researchers and practitioners alike.
- ItemThe Moments of Truth: A Qualitative Exploration of Service Interactions Between Employees with Disabilities in the Food Service Industry, and Their Customers(Elsevier BV, 2023-09-23) Doan, T; Mooney, S; Kim, PBThis research, using in-depth qualitative interviews, aimed to disentangle the meanings of service interactions perceived by both employees with disabilities (EWDs), and their customers, based on their own experiences. The interviews were conducted with a total of twenty participants including ten EWDs and ten customers from foodservice organizations (e.g., restaurants and cafés) in Vietnam. The findings of the thematic analysis revealed that EWDs perceived service interactions with customers as opportunities to provide services characterized by ‘total attentiveness’, 'impressing customers’, and ‘social connection’, while their customers perceived the interactions as both opportunities for ‘genuine hospitality’, and ‘contributions to social change’. The implications of the findings are important for hospitality researchers and practitioners alike.