The benefits of training
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Euro-CHRIE Congress
Abstract
This study assesses whether hospitality employees consider workplace training is adequate and identifies management’s view on the importance of training. Links between inadequate training and problems such as sexual harassment, unfair dismissals, under-staffing, poor food hygiene, and theft are also identified. Results indicate that hospitality employees are commonly required to work without sufficient training, and that training has a positive effect on employee relations by reducing workplace problems and improving staff retention.Description
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24th Euro-CHRIE Congress: In search for excellence for tomorrow's tourism, travel and hospitality, Thessaloniki, Greece