Where Is the Meaning We Have Lost in Hospitality? Turning the Light on the Values We Live and Work By

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aut.relation.conferenceAsia-Pacific CHRIE 2015en_NZ
aut.relation.endpage1272
aut.relation.startpage1264
aut.researcherGoodsir, Warren Ernest
dc.contributor.authorGoodsir, WEen_NZ
dc.contributor.authorRasmussen, Een_NZ
dc.contributor.authorIngley, Cen_NZ
dc.contributor.editorPoulston, Jen_NZ
dc.contributor.editorKim, Pen_NZ
dc.date.accessioned2019-03-05T22:11:56Z
dc.date.available2019-03-05T22:11:56Z
dc.date.copyright2015en_NZ
dc.date.issued2015en_NZ
dc.description.abstractTourism and hospitality have a rich tradition of values that emphasise care for individuals, a concern for community, and responsibility for society. However, these complex social interactions and traditional values are often in conflict with contemporary economic goals that emphasise profit maximisation. This paper discusses the tensions between the demands of the commercial, economic environment and the relationship-centred origins of hospitality. Aristotle’s notion of practical wisdom and its relevance to hospitality is explored within this context. The overall purpose of this paper is to explore the values that influence hotel management decision making. A qualitative case study was undertaken within nine hotels belonging to two international hotel groups in New Zealand. Data was gathered from 24 interviews with hotel and area managers and a document analysis of key company documents was also undertaken. The findings reveal that hotel managers must balance the tensions between people and profit, transactions and interactions, and the standardisation required to operate a global brand along with the flexibility need for accommodating personal uniqueness. Moreover, while the participants and hotel documents express the importance of hospitality values, it is evident that economic rationality and resulting instrumental action threaten to dominate management decision making.
dc.identifier.citationHospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference, Auckland, New Zealand, 10-13 June 2015, Auckland University of Technology, pp. 1264-1272.
dc.identifier.urihttps://hdl.handle.net/10292/12312
dc.publisherCouncil on Hotel, Restaurant, and Institutional Education (CHRiE)
dc.relation.urihttps://docs.wixstatic.com/ugd/5a1f2e_877dcf2a29b647e2a59bebf4fed41a08.pdf
dc.rightsAuthors retain full copyrights of their work.
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectHospitality; Values; Practical Wisdom; Rationality; Social Responsibility; Case study
dc.titleWhere Is the Meaning We Have Lost in Hospitality? Turning the Light on the Values We Live and Work Byen_NZ
dc.typeConference Contribution
pubs.elements-id185749
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Business, Economics & Law
pubs.organisational-data/AUT/Business, Economics & Law/Management
pubs.organisational-data/AUT/Business, Economics & Law/Management/Management PBRF 2012
pubs.organisational-data/AUT/Business, Economics & Law/NZWRI - NZ Work Research Institute
pubs.organisational-data/AUT/Culture & Society
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism/Hospitality
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism/PBRF - review
pubs.organisational-data/AUT/Faculty of Business, Economics and Law
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/Management
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/NZ Work Research Institute
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF Reviewers
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society/Hospitality and Tourism - PBRF Reviewers
pubs.organisational-data/AUT/PBRF/PBRF Business Economics and Law
pubs.organisational-data/AUT/PBRF/PBRF Business Economics and Law/Faculty Review Team PBRF 2018
pubs.organisational-data/AUT/PBRF/PBRF Business Economics and Law/Management Department PBRF 2018
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society/Hospitality and Tourism
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