Community Hospitality: Improving Advocacy and Support for Refugees

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aut.relation.conferenceCHME 2018 Annual Research Conferenceen_NZ
aut.researcherMcIntosh, Alison Jane
dc.contributor.authorMcIntosh, AJen_NZ
dc.contributor.authorCockburn-Wootten, Cen_NZ
dc.date.accessioned2019-03-25T23:33:54Z
dc.date.available2019-03-25T23:33:54Z
dc.date.copyright2018-05-21en_NZ
dc.date.issued2018-05-21en_NZ
dc.description.abstractWhen refugees are resettled into a destination, not-for-profit organisations offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, translation services and multicultural centres. These organisations facilitate, bridge and negotiate the former refugees’ daily experiences of vulnerability, trauma, resilience, inclusion and hostility in a climate of limited resourcing. The degree and effectiveness of welcome given by these service organisations is of importance to how quickly refugees feel they belong and can settle quickly in their new society. Adopting the framework of ‘community hospitality’, this paper presents the findings of original research conducted with 34 not-for-profit organisations in New Zealand. Ketso, a creative, participatory tool was used as a community engagement method. The results indicate how these not-for profit organisations felt the welcome, advocacy and support for former refugees could be better organised to support the settlement process. The barriers and challenges to the provision of community hospitality by community organisations are discussed, and priorities identified to improve the refugee resettlement process and outcomes.
dc.identifier.citationIn 27th Council for Hospitality Management Education (CHME) Annual Research Conference (pp. 22 pages).
dc.identifier.urihttps://hdl.handle.net/10292/12373
dc.publisherCouncil for Hospitality Management Education (CHME)
dc.relation.urihttp://www.chme.org.uk/events-conferences/2018-research-conference/
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectCommunity hospitality; Refugee resettlement; Not-for-profit organisations; Advocacy
dc.titleCommunity Hospitality: Improving Advocacy and Support for Refugeesen_NZ
dc.typeConference Contribution
pubs.elements-id349873
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Culture & Society
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism/PBRF - review
pubs.organisational-data/AUT/Culture & Society/Hospitality & Tourism/Tourism & Event Management
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF Reviewers
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society/Hospitality and Tourism - PBRF Reviewers
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society/Hospitality and Tourism
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