Hospitality and Tourism Employment: Rebound and Roads Forward 2024

Abstract

This report showcases results from a 2024 survey of hospitality and tourism employees and their employment conditions in New Zealand. The survey resulted in 1,031 valid responses from both managers and non-managers across all sub-sectors of hospitality and tourism.

The study was commissioned by the Ministry of Business, Innovation and Employment. It captured views from a broad range of respondents, varying by demographics, roles, job levels and organisational types. Information was collected about the contractual and relational nature of employment relationships in the hospitality and tourism sector, including wages, conditions, and employment experiences. This year, questions related to thriving at work, employee wellbeing, and environmental sustainability were also included. Key fndings are summarised in the three categories of getting better , ‘positive new fndings’ and ‘areas of concern/work still to be done .