Risks of E-Commerce Recommender Systems: A Scoping Review
Date
Authors
Kathriarachchi, Eranjana
Alam, Shafiq
Weerasinghe, Kasuni
Pauleen, David
Supervisor
Item type
Journal Article
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Australasian Association for Information Systems
Abstract
While recommender systems (RS) used in e-commerce have improved significantly providing customers with a personalised shopping experience, scholars have constantly raised concerns over the risks associated with e-commerce RS. However, a lack of methodological synthesis of risk-generating events associated with e-commerce recommender systems has curtailed systematic investigation of the risks of e-commerce RS. This paper presents a scoping review aimed at addressing this gap by synthesising different risk-generating events involved with the use of e-commerce RS as reported in the literature that could affect the welfare of customers who use those systems. Accordingly, peer-reviewed research studies published from 2003-2023 were extracted from the SCOPUS database and EBSCOhost platform for review. Sixty-two publications with evidence on risk-generating events of e-commerce RS were considered for the review. Twenty risk-generating events were identified through the review. These events were mapped with the corresponding risks based on existing frameworks on risks of e-commerce. We were able to identify several risk-generating events that had not previously been considered in conceptualising the risks of e-commerce RS. Further, we identified the plurality of the outcomes of risk-generating events which could provide guidance for the evaluation of e-commerce recommender systems from a multistakeholder perspective.Description
Keywords
3503 Business Systems In Context, 35 Commerce, Management, Tourism and Services, Patient Safety, 0806 Information Systems, 1503 Business and Management, 3503 Business systems in context, 4609 Information systems
Source
Australasian Journal of Information Systems, ISSN: 1039-7841 (Print); 1326-2238 (Online), Australasian Association for Information Systems, 28. doi: 10.3127/ajis.v28.4869
Publisher's version
Rights statement
Copyright (c) 2024 Eranjana Kathriarachchi, Shafiq Alam, Kasuni Weerasinghe, David Pauleen. Creative Commons License. This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.