The Business School - Te Kura Kaipakihi

Permanent link for this collectionhttps://hdl.handle.net/10292/1066

The Business School - Te Kura Kaipakihi conducts disciplinary research that is at the fore front of international knowledge. Their researchers are recognised experts in their fields and produce research of relevance to their academic and non-academic stakeholders. The Business School has research strength in: Accounting, Business Information Systems, Economics, Finance, International Business, Management (including Human Resource Management and Employment Relations), Marketing, Advertising, Retailing and Sales.

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Now showing 1 - 20 of 747

Decoding University–Industry Collaboration: A SEM-ANN Quadruple Helix Approach
(Springer Science and Business Media LLC, 2025-09-24) Hossen, Mohammad Awal; Misbauddin, SM; Molla, Chanchal; Nabi, Md Noor Un; Sakib, Md Nazmus
University–industry collaboration (UIC) has received special emphasis from academicians and policymakers due to its potential for innovation diffusion and knowledge dissemination, leading to innovation ecosystem development and socio-economic advancement. Though extant literature has explored mechanisms to enhance university–industry collaboration, it has not investigated the quadruple helix model by integrating the role of academia, business firms, government, and civil society in fostering UIC. Grounded in the quadruple helix model, the objective of this research is to unveil the determinants of university–industry collaboration through developing an integrated framework. Data were gathered through a cross-sectional survey with 253 faculty members involved with the academia–industry collaboration research projects in Bangladeshi universities. To detect nonlinear relationships among variables, data were analyzed using a novel dual-staged structural equation modeling-artificial neural network (SEM-ANN) approach. The university’s innovation climate, mismatch of orientation in the academia–industry, and motivation-related constraints were found to have significant influence on university–industry collaboration (UIC). Besides, government support and input from civil society moderate the relationships between the predictors and UIC. However, the alignment of mutual goals does not have significant impact on harnessing UIC. Based on the normalized importance imputed from the ANN algorithm, the university’s innovation climate was proved to be the strongest predictor, followed by motivation-related constraint and mismatch of orientation between the university and industry. In light of the results, several insightful theoretical and practical implications are discussed for enhancing university–industry collaboration.
Employee Change Orientation (EChO) Framework: A Meta-review and Taxonomy
(Cambridge University Press (CUP), 2025-10-01) Brazzale, Paulette; Cooper-Thomas, Helena; Smollan, Roy K; Haar, Jarrod
Given the ubiquity of organizational change, it is fitting that considerable research has focused on employees’ responses to change, much of it collated in review articles. With the aim of integrating this diverse review literature and providing an employee-centric theorization, we provide a meta-review, a systematic review of reviews. We present the meta-construct of employee change orientation (EChO), which aggregates employee responses, attitudes, behaviors, and the associated psychological mechanisms related to organizational change. Our meta-review includes 50 scholarly reviews published between 2001 and June 2025, drawing on 1,606 primary studies. Through a synthesis of these reviews, we present the EChO framework and taxonomy. We identify areas for improvement, particularly for research design, and generate key insights for change practitioners working with employees experiencing change. Our meta-review contributes by clarifying well-researched areas, extending theorizing, and highlighting the need for further research to understand how employee responses to change influence outcomes.
Circular Supply Chain Design for Biohydrogen Recovery From Perishable Agri-Food Waste
(Elsevier BV, 2026-02-13) Khazaei, Moein; Mehrparvar, Maryam; Govindan, Kannan; Barazandeh, Saeid; Mostofi, Amirhossein; Mohemmi, Zahra
The increasing interdependencies between water, energy, and food systems highlight the urgency of integrated solutions for managing environmental and resource challenges. This study proposes a sustainable logistics framework for converting agri-food waste into biohydrogen, drawing on the Water-Energy-Food (WEF) Nexus to guide strategic planning. Focusing on Razavi Khorasan, Iran, a drought-prone region with substantial upstream food losses and declining groundwater reserves, the research explores how circular supply chain can support both waste reduction and clean energy generation. The proposed system is structured around a closed-loop supply chain that incorporates both forward delivery and reverse logistics to collect perishable food waste and redirect it for biohydrogen production. This approach prioritizes the recovery of high-water-footprint items such as fruits, vegetables, and cereals, thereby mitigating the loss of embedded resources. A scenario-based assessment of vehicle types and environmental policies highlights the operational and environmental trade-offs of different logistics strategies. The findings suggest that low-capital interventions, such as smart routing and shared logistics, can deliver significant environmental benefits without the infrastructure barriers of full fleet electrification. Ultimately, the framework supports resilient, low-carbon pathways for agri-food systems in water-stressed regions, contributing to circular economy goals and Sustainable Development Goals (SDGs) related to climate action, food security, and clean energy access.
Effects of Metaverse Experience on Behavioral Intention of Visitors: Moderating Role of Similarity Between Virtual and Real Experience
(Emerald, 2024-04-17) Shin, Seunghun; Koo, Chulmo; Kim, Jungkeun; Gursoy, Dogan
Purpose: This paper aims to examine the impact of metaverse experiences on customers’ offline behavioral intentions: How do customers’ visits to a hospitality business’s virtual property in the metaverse affect their intentions to visit the physical property in the real world? Design/methodology/approach: Based on the general learning model and social cognitive theory, this research hypothesizes the positive impact of metaverse experiences on customers’ visit intentions and explores two boundary conditions for positive impact: user–avatar resemblance and servicescape similarity. Two experimental studies were conducted. Findings: Metaverse experience has a significant impact on customers’ visit intentions, and this impact is moderated by user–avatar resemblance and servicescape similarity. Research limitations/implications: This research addresses the call for empirical studies regarding the effects of metaverse experience on people’s behavioral intentions. Originality/value: As one of the earliest empirical studies on the marketing effects of the metaverse, this research provides a basis for future metaverse studies in the hospitality field.
Predicting ETF Liquidity
(SAGE Publications, 2023-01-10) Pham, Son D; Marshall, Ben R; Nguyen, Nhut H; Visaltanachoti, Nuttawat
Substantial transaction costs are incurred in exchange-traded fund (ETF) trading each year. This article examines a vector autoregressive (VAR) model’s performance and other trading schedules to time trades in a large sample of 1350 ETFs over the 2011–2017 period. We reject the notion of a one-size-fits-all trading schedule that maximizes spread savings for all ETF traders. ETF traders who want to split their orders could save 7.40% of ETF spread costs, whereas trading at the market closing time would be optimal for ETF traders without motives to split trades. The spread savings for ETF traders are diverse across ETF sectors and depend on the spread volatility.
The IASB Standard-setting Literature: A Survey of Evidence and Future Research Opportunities
(Elsevier BV, 2026-02-06) Kabir, Humayun
This paper provides a systematic review of the evidence regarding the International Accounting Standards Board (IASB)’s standard-setting behavior and constituent participation in its standard-setting process. This broad objective is broken down into specific research questions based on the phases of the IASB’s formal standard-setting process, and the review is structured around these questions. The sample comprises 75 research studies published from 2002 through 2023. The private interest theory informs the analysis of the evidence. The findings suggest that the IASB’s standard-setting practices and constituent participation behavior are aligned with this theory. The results indicate that three broad areas attracted the most scholarly attention: changes in the IASB’s governance and due process, constituent participation in the IASB’s standard-setting process, and constituent influence on the IASB’s standard-setting. However, several areas remain relatively underexplored, including agenda-setting, constituent positions on IASB proposals and their determinants, the arguments and language choices in comment letters, the IASB’s internal process, the arguments and language choices in International Financial Reporting Standards (IFRS), and post-implementation reviews. The evidence reviewed in this paper suggests that the IASB largely maintained its independence in standard-setting and obtained legitimacy from its constituents. Finally, the paper identifies opportunities for further enriching the literature.
Investigating the Mediating Impact of Supplier Quality Integration in Pharmaceutical Supply Chains
(Emerald, 2024-11-21) Alkalha, Ziad; Dehe, Benjamin; Reid, Iain; Al-Zu'bi, Zu'bi MF
Purpose: The study aims to investigate the mediating impact of supplier quality integration on the operational performance of the pharmaceutical supply chain (PSCs) by comparing mature and evolving PSCs. Design/methodology/approach: The study adopted a quantitative method where data were gathered through a survey instrument to identify the differentiators of dynamic capabilities and establish the extent of quality integration in PSCs. Thus, 310 questionnaires were collected from mature and evolving PSCs, where the PROCESS technique was used to analyse the data. Findings: The results demonstrate the significant paths that enable companies to create, extend and modify the resources to develop their dynamic capabilities. The results reveal significant differences in internal and supplier quality implementation and their impact on operational performance between mature and evolving PSCs. Originality/value: To the best of our knowledge, this is the first study to examine dynamic capabilities aspects of the pharmaceutical supply chain quality integration in mature and evolving PSCs, which extends the body of knowledge and makes a practical contribution.
The World Internet Project (New Zealand) 2025
(New Zealand Policy Research Institute, Auckland, New Zealand, 2025-11-12) Chua, Serene; Meehan, Lisa; Turcu, A
Co-creating Inclusive Work-integrated Learning Opportunities: Insights for Stakeholders
(Emerald, 2025-02-26) Wilkinson, Helene; Nagar, Swati
This study aims to position work-integrated learning (WIL) as a transformative pedagogy for international business (IB) education. By embedding diversity, equity and inclusion (DEI) into WIL, the authors demonstrate how universities can better prepare IB students to navigate global challenges and thrive in multicultural, dynamic business environments. WIL brings together students, industry and higher education providers to meet the needs of the labour market, where DEI increasingly matter from both a business case and social justice perspective. Building on over 30 years of cumulative experience in industry engagement and WIL, the authors discuss key forces, trends, challenges and opportunities in co-creating inclusive WIL opportunities for an increasingly diverse group of learners.
It Takes Two to Tango! Interactive Impact of Service Provider Behaviours and Customer Characteristics on Key Service Outcomes
(Emerald, 2025-12-22) Gaur, SS; Sharma, P; Yap, SF
Purpose – This paper aims to explore the interactive impact of doctors’ service behaviours (friendliness, clarity and effectiveness of explanations, responsiveness, respect and emotional support towards their patients) and the patients’ knowledge and self-confidence on the patients’ trust, satisfaction and loyalty towards their doctors. Design/methodology/approach – This study used an online survey with 345 female members of social media groups/forums on women’s reproductive health and childbirth in Malaysia, using a structured questionnaire with well-established scales to measure all the constructs. Findings – The doctor’s responsiveness, friendliness, respect and emotional support towards their patients positively impact their ability to explain the patient’s condition and progress, the technical processes of care and how to conduct self-care, which raise the patient’s knowledge and self-confidence that in turn improve the patient’s trust, satisfaction and loyalty. Research limitations/implications – This study used a sample with well-educated working women that may limit the generalisability of its findings. Future research may extend their research by testing their hypotheses using diverse socio-economic groups along with possible moderating effects of patients’ demographic characteristics such as age, gender and education. Practical implications – This paper highlights the importance of doctors; responsiveness and friendliness, along with respect and emotional support for their patients, which can enhance the effectiveness of their explanations and improve positive health-care outcomes. Originality/value – This paper explores the combined impact of the doctors’ service behaviours and the patients’ knowledge and self-confidence on the patients’ trust, satisfaction and loyalty towards their doctors, which addresses a long-standing gap in the health services literature.
Trends in Occupational Segregation Between Women and Men in New Zealand
(NZ Policy Research Institute, 2025-12-19) Meehan, Lisa; Pacheco, Gail; Schober, Thomas
[from Introduction] The changing role of women in the economy is a central feature of societal change in developed countries over the past decades. For example, in the United States female labour-force participation rose from 43.3 % in 1970 to 56.2 % in 2020 (US Bureau of Labor Statistics, 2023). Similar increases are evident across many high-income countries (Ortiz-Ospina, Tzvetkova, and Roser, 2018), including New Zealand (NZ) where female labour-force participation increased from 54.8 % in 1987 to 66.7 % in 2025 (Stats NZ, 2025). In educational attainment, women now outperform men in most OECD countries (OECD, 2024). In NZ, 44.8 % of women aged 25 to 64 years have a bachelor’s degree or higher, compared with 34.2 % of men (OECD, 2024). Occupational segregation, however, remains persistent in developed countries (Lind and Colquhoun, 2021; Salardi, 2016; Blau, Brummund, and Liu, 2013) and has increased in parts of the developing world (Borrowman and Klasen, 2020). This matters for several reasons. At the individual level, it can limit women’s economic opportunities. At the macroeconomic level, occupational segregation could imply a misallocation of talent that impedes economic growth (Hsieh, Hurst, Jones, and Klenow, 2019).
Slowing Time, Shaping the Future: The Effect of Mindfulness on Intertemporal Choice
(Elsevier BV, 2025-10-27) Errmann, Amy; Seo, Yuri; Septianto, Felix; Chu, Xing-Yu Marcos
Consumers frequently face intertemporal choices that require trading off reward value against the delay before the reward is received. This research shows that mindfulness, defined as non-judgmental attention to and awareness of the present moment, increases consumers’ preference for delayed gratification. This occurs because mindfulness slows the subjective passage of time duration, leading consumers to perceive the future as more expansive; in other words, they feel “time-rich.” Consequently, they judge waiting for a larger reward as less costly, which makes the delayed option more attractive. Across six studies—two field investigations and four laboratory experiments, three of which used consequential behavioral measures—we provide convergent evidence for this effect and its underlying mechanism. The findings have practical implications both for consumers navigating trade-offs between immediate and delayed outcomes and for marketers designing more effective intertemporal incentives.
Visualisation Within Sustainability Reports: Insights From a Stigmatised Industry Company
(Emerald, 2026-01-12) Ali, Irshad; Chong, Sabrina; Narayan, Anil; Velayutham, Ajantha
Purpose: This study aims to examine how a tobacco company operating within a stigmatised industry uses visualisation in its sustainability reporting to manage and mitigate organisational stigma. Design/methodology/approach: Information and data for the study was collected from Philip Morris International (PMI)’s reports and from semi-structured interviews with PMI’s sustainability report preparers. Data was analysed using qualitative methods. Legitimacy theory with a focus on the concept of moral legitimacy was used to interpret the findings. Findings: The findings show that PMI strategically uses persuasive visualisation through numerous stigma management approaches in their attempt to deflect stigma or even leverage on it to their advantage. By highlighting its social and environmental responsibilities through visualisation, the company attempts to reshape its public image and strengthen legitimacy. However, despite its sustainability efforts, a stigmatised tobacco company may struggle to change the beliefs of all stakeholders so achieving moral legitimacy will remain elusive without major changes to its core business. Research limitations/implications: This study enriches the sustainability accounting and reporting literature by offering real-life examples of the utilisation of visualisation in sustainability reports by a stigmatised company. Practical implications: Our study provides empirical evidence on how visualisation in sustainability reporting can strategically construct legitimacy by crafting persuasive and emotionally engaging messages that meet stakeholder expectations. Originality/value: The study highlights the importance of visual literacy and contributes to a better understanding of the utilisation of visualisation in communicating sustainability messages.
Amplifying Māori Approaches: The Transformative Potential of Māori Economies
(WEAll Aotearoa, 2025) Scobie, Matthew; Forward, Tayla; Webb, Danielle; McLellan, Georgia; Barrett, Jack
Rethinking the Relationship Between Dating Services and the Hospitality Industry Through Speed Dating Events: A Partner Ecosystem Strategy
(Cognizant Communication Corporation, 2025-01-15) Yallop, Anca; Séraphin, Hugues; Hamdan, Omar Abou
This study aims to develop a conceptual framework for the relationship between the hospitality and dating services industries, theorising this relationship by focusing on the role of speed dating events as a connecting intersection. Several theoretical foundations, including value (co)creation, service ecosystems, cue utilisation theory, and criteria for feasible and sustainable partnerships, were adopted to conceptualise this relationship. The new conceptual framework of relational value (co)creation introduces a novel joint concept that integrates the cues of both industries while allowing each to retain its unique identity. This study contributes to the understanding of relationships between organisations from different but intersecting industries, highlighting that ‘control’ is a key agent influencing the level of trust between organisations operating in intersecting industries, whilst the development of new avenues for collaboration enhances mutual returns from partnerships within the service ecosystem and creates opportunities for ‘unsaturated’ business partnerships.
Understanding Human Companionship with Artificial Intelligence: Insights from Replika-related Information Systems Research
(University of Hawai'i, 2026-01-06) Ekandjo, Talita
The emergence of social chatbots designed to simulate emotionally supportive relationships constitutes a substantial advancement in human technology interaction. Among these, Replika has emerged as the most salient and contentious example, garnering considerable and sustained scholarly attention within the Information Systems (IS) community. Scholars have investigated the processes by which individuals establish and cultivate companionship with Replika, as well as the broader implications of such interactions. Nevertheless, this corpus of knowledge remains fragmented, impeding a comprehensive understanding of what user interactions with Replika elucidate about human-AI companionship. This paper undertakes a systematic review of IS literature that centres specifically on Replika, with the objectives of consolidating extant insights and proposing avenues for future research.
Indigenous Peoples and Accounting. The Gift of Mutual Emancipation
(Elsevier BV, 2025-12-24) Fukofuka, Peni Tupou; Yong, Sue
Much of the existing literature, even when seeking emancipation, continues to reproduce a colonial tone by positioning Indigenous peoples primarily as subjects of domination and in need of liberation. Our study deliberately challenges this tendency by examining the accounting experiences of Aboriginal peoples within two Australian Indigenous corporations, Aroma and Fairwind, in a way that emphasizes reciprocity and shared vulnerability. Through a qualitative field study design, and drawing on Bourdieu’s gift theory, we argue that accounting practices constrain both Indigenous and non-Indigenous actors alike, thereby destabilizing the colonial narrative that frames Indigenous people solely as dominated. Instead, our findings suggest that emancipation must be conceived inclusively, extending beyond Indigenous communities to all who are subjected to the disciplining effects of accounting. While our stories echo the literature on the marginalization of Indigenous peoples through accounting, they also reveal how Indigenous participants identify the everyday oppressions experienced by those in mainstream society. In offering this recognition back to us, they provide what can be understood as a “gift”—a perspective that unsettles the usual tendency of the literature by highlighting the shared conditions of constraint and the possibilities for collective emancipation.
Navigating Professional Boundaries: Impacts on Culturally Grounded Care Provided by Māori Home-based Carers in Aotearoa New Zealand
(SAGE Publications, 2025-12-29) Nicholson, A; Ravenswood, K; Hurd, F
This study investigates how organisational professional boundary drawing affects the ability of Māori home-based carers (HBCs) in Aotearoa New Zealand to provide culturally grounded care. As in many caring professions, this home-based sector relies on the fulfilment that caring is assumed to bring to workers in order to attract and retain good staff. Such meaningfulness is tied to the close relationships and rapport needed to undertake intimate cares. Paradoxically, these relationships are discouraged through organisational and professional boundary drawing that is designed to maintain distance between care workers and their clients. Through a community-based participatory research (CBPR) methodology, it was found that Māori HBCs experienced significant tensions when navigating the drawing of professional boundaries. These boundaries, while deemed necessary for legal, client and worker safety, are underpinned by Western cultural values and social norms, legitimised in Western models of care. These can conflict with Māori ethics of care, which emphasise relationality and belonging through whānau (extended family) roles and responsibilities. These insights call for a re-evaluation of professional boundary drawing to better align with culturally grounded care models, advocating for policies that support the integration of tikanga Māori in home-based care.
Perceptions and Governance of Emerging Technologies in New Zealand: Preparing the Next Generation for an IT-Driven Future
(AIS Electronic Library (AISeL), 2025-09-01) Alam, Shafiq; Weerasinghe, Kasuni; Pauleen, David; Jafarzadeh, Hamed; Taskin, Nazim; Yu, Ji
In the era of Industry 4.0, the world is rapidly evolving with emerging technologies like Artificial Intelligence and the Internet of Things. These technologies bring various benefits to sectors, such as healthcare, education, governance, and transportation, but they also raise concerns about privacy, security, and usability. To maximise the advantages and minimise negative effects, appropriate policies and regulations are crucial. Understanding public perceptions of emerging technologies is vital for their acceptance and effective governance. This research focuses on New Zealand, aiming to comprehend public perceptions through a survey conducted in three stages: literature review, survey instrument development, and empirical data collection. Initial findings from the survey of 450 responses indicate that the public shows moderate support for emerging technologies in New Zealand. However, addressing concerns related to data privacy and accountability is essential. Future work involves testing correlations between knowledge levels and perceptions/concerns, revising the survey instrument, and conducting a nationwide survey with a demographic and ethnicity-based approach to gauge public sentiment.
Gender Equality Discourse: A Japanese Context
(Emerald, 2025-12-04) Eweje, Gabriel; Toyosaki, Hitomi; Kobayashi, Kazunori; Chen, Sitong Michelle; Hosoda, Masahiro
Purpose This review paper aims to critically examine the discourse on gender equality in Japan, focusing on its socio-cultural, economic and political dimensions. By synthesising existing literature, it provides a comprehensive understanding of the complexities and barriers that influence the gender equality debate in Japan, while identifying gaps and opportunities for future research and specifying where practice can be recoupled to policy. Design/methodology/approach An integrative literature review was conducted across four key institutional domains – markets, government/public sector, families and education – analysed at the macro, meso and micro levels. The synthesis is integrative rather than exhaustive, prioritising analytic coverage over completeness. Findings The dynamic relationship between institutional pressures and cultural norms reinforces traditional gender roles across domains. While global pressures and progressive policies have catalysed some change, entrenched routines and weak enforcement often constrain substantive transformation. Decoupling is concentrated at two interfaces: macro to meso (policy to organisation) and meso to micro (organisation to household). Originality/value This study integrates institutional multiplicity with the three-cycle social innovation lens to demonstrate how Japan’s competing logics sustain policy–practice decoupling and to identify where recoupling can begin. It specifies two actionable interfaces (macro to meso and meso to micro), aligns practical levers to each and proposes illustrative indicators that make early recoupling observable for internal monitoring and public reporting, providing usable guidance for policymakers and organisations.

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