Fine-dining in Prisons: Online Tripadvisor Reviews of The Clink Training Restaurants

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aut.filerelease.date2024-04-13
aut.relation.journalInternational Journal of Hospitality Managementen_NZ
aut.relation.volume95en_NZ
aut.researcherMcIntosh, Alison Jane
dc.contributor.authorGebbels, Men_NZ
dc.contributor.authorMcIntosh, AJen_NZ
dc.contributor.authorHarkison, Ten_NZ
dc.date.accessioned2021-04-21T00:01:13Z
dc.date.available2021-04-21T00:01:13Z
dc.date.copyright2021-04-13en_NZ
dc.date.issued2021-04-13en_NZ
dc.description.abstractThis study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food: ‘fine-dining in prisons’, Visit: ‘The Clink ambassadors’, and Prison: ‘the inside and outside divide’. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners.
dc.identifier.citationInternational Journal of Hospitality Management, 95, 102937.
dc.identifier.doi10.1016/j.ijhm.2021.102937en_NZ
dc.identifier.issn0278-4319en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/14132
dc.publisherElsevieren_NZ
dc.relation.urihttps://www.sciencedirect.com/science/article/pii/S0278431921000803?dgcid=coauthoren_NZ
dc.rightsCopyright © 2021 Elsevier Ltd. All rights reserved. This is the author’s version of a work that was accepted for publication in (see Citation). Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. The definitive version was published in (see Citation). The original publication is available at (see Publisher's Version).
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectPrison; Hospitality industry; Training restaurants; Leximancer; TripAdvisor; Customer reviews
dc.titleFine-dining in Prisons: Online Tripadvisor Reviews of The Clink Training Restaurantsen_NZ
dc.typeJournal Article
pubs.elements-id400150
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Faculty of Culture & Society
pubs.organisational-data/AUT/Faculty of Culture & Society/School of Hospitality & Tourism
pubs.organisational-data/AUT/Faculty of Culture & Society/School of Hospitality & Tourism/PBRF - review
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF Reviewers
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society
pubs.organisational-data/AUT/PBRF Reviewers/PBRF Reviewers - Culture and Society/Hospitality and Tourism - PBRF Reviewers
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society
pubs.organisational-data/AUT/PBRF/PBRF Culture and Society/Hospitality and Tourism
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