I love you – goodbye: Exit interviews and turnover in the New Zealand hotel industry

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aut.researcherWilliamson, David
dc.contributor.authorWilliamson, D
dc.contributor.authorHarris, C
dc.contributor.authorGent, S
dc.date.accessioned2011-10-03T01:41:03Z
dc.date.available2011-10-03T01:41:03Z
dc.date.copyright2008
dc.date.issued2008
dc.description.abstractThis paper presents findings from data analysis of exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand was collected nationally at multiple sites and is further illuminated by qualitative data focusing on a single site case study. The other brand represents a single site, with data gathered from 2001 to 2005. The object of the paper is to discuss the efficacy of the exit interview process in these organisations. The paper is placed in the context of high turnover rates in Australia and New Zealand, and the strategic challenges that these rates of turnover bring to the hospitality and tourism industry. Consequently the theoretical foundations of employee turnover and exit interview efficacy are discussed in the literature review. Findings raise discussion questions regarding the effectiveness of information provided by the exit interview process, and furthermore lead the authors to ask how organisational improvement can be directed if there is a process in place that fails to provide applicable employee feedback?
dc.format.medium[CD-ROM]
dc.identifier.citationProceedings from the 22nd Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Annual Conference, Melbourne, Australia, pp.1-14
dc.identifier.roid8217en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/2209
dc.publisherAssociation of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)
dc.relation.urihttp://airaanzweb.weebly.com/uploads/2/1/6/3/2163987/proceedings_of_the_22nd_conference.doc
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version)
dc.rights.accessrightsOpenAccess
dc.titleI love you – goodbye: Exit interviews and turnover in the New Zealand hotel industry
dc.typeConference Contribution
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Applied Humanities
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/NZWALMI
pubs.organisational-data/AUT/PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers/APH Hospitality
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