The Elephant in the Room: The Accidental Prostitution of Hospitality Service Workers

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aut.researcherPoulston, Jill Mabel
dc.contributor.authorWaudy, B
dc.contributor.authorPoulston, J
dc.contributor.editorWison, E
dc.contributor.editorWitsel, M
dc.date.accessioned2015-03-15T22:29:21Z
dc.date.available2015-03-15T22:29:21Z
dc.date.copyright2015-02-02
dc.date.issued2015-02-02
dc.description.abstractThis study investigates sexual harassment in hospitality work, by interviewing women working in customer service roles. It explores their experiences and views on sexual harassment in hospitality service work. Semi-structured interviews were used to understand the relationship between women's experiences and their views of harassing behaviours, as well as influences on the incidence of harassment. Findings showed that participants cooperated with harassing behaviours because of their role view, and that older women were less prone to harassment, mostly because they were more skilled at rejecting unwanted advances. The study concludes by outlining management's responsibility to prevent harassment by recognising the assumptions implicit in servers' roles. These assumptions effectively prostitute the innate skills of young women who are keen to please management and customers, but not at the risk of assault and abuse.
dc.identifier.citationIn: Wilson, E (Editor); Witsel, M (Editor). CAUTHE 2015: Rising Tides and Sea Changes: Adaptation and Innovation in Tourism and Hospitality. Gold Coast, QLD: School of Business and Tourism, Southern Cross University, 2015: 761-765.
dc.identifier.urihttps://hdl.handle.net/10292/8484
dc.publisherSchool of Business and Tourism, Southern Cross University
dc.relation.urihttps://search.informit.com.au/documentSummary;dn=226320199317828;res=IELBUS
dc.rights© 2015 Council for Australian University Tourism and Hospitality Education (CAUTHE). The contents and opinions expressed represent the views of the authors only. This publication is copyright. Apart from fair dealing for the purposes of private study, research, criticism or view as permitted under theCopyright Act; no part may be reproduced without permission of CAUTHE.
dc.rights.accessrightsOpenAccess
dc.titleThe Elephant in the Room: The Accidental Prostitution of Hospitality Service Workers
dc.typeConference Contribution
pubs.elements-id179265
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Culture and Society
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