‘Sorry, I don’t understand that’ – The Trouble With Chatbots and How To Use Them Better
Date
Authors
Waizenegger, Lena
Techatassanasoontorn, Angsana
Supervisor
Item type
Other Form of Assessable Output
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
The Conversation
Description
Keywords
Artificial intelligence (AI); Customer service; Chatbots; Customer behaviour; New Zealand stories
Source
The Conversation, December 14, 2021. Retrieved from: https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665