‘Sorry, I don’t understand that’ – The Trouble With Chatbots and How To Use Them Better
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Waizenegger, Lena
Techatassanasoontorn, Angsana
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The Conversation
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Artificial intelligence (AI), Customer service, Chatbots, Customer behaviour, New Zealand stories
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The Conversation, December 14, 2021. Retrieved from: https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665
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Except where otherwise noted, this item's license is described as Creative Commons Attribution-NoDerivatives

