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‘Sorry, I don’t understand that’ – The Trouble With Chatbots and How To Use Them Better

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Publisher

The Conversation

Description

Keywords

Artificial intelligence (AI); Customer service; Chatbots; Customer behaviour; New Zealand stories

Source

The Conversation, December 14, 2021. Retrieved from: https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665

DOI

Publisher's version

https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665

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https://hdl.handle.net/10292/16027

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The Business School - Te Kura Kaipakihi