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‘Sorry, I don’t understand that’ – The Trouble With Chatbots and How To Use Them Better

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Size: 1.36 MB, File format: Adobe PDF

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Waizenegger, Lena

Techatassanasoontorn, Angsana

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The Conversation

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Artificial intelligence (AI), Customer service, Chatbots, Customer behaviour, New Zealand stories

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The Conversation, December 14, 2021. Retrieved from: https://theconversation.com/sorry-i-dont-understand-that-the-trouble-with-chatbots-and-how-to-use-them-better-171665

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Creative Commons Attribution-NoDerivatives

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Except where otherwise noted, this item's license is described as Creative Commons Attribution-NoDerivatives