Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand
Between 1972 and 2003 there were 168 attempts by terrorists to attack respondents or spectators at major sporting events around the world. A literature review of over 100 research papers outlines the reasons terrorist groups target such high-profile events, one of which, is the presence of the international media. This study considers how well New Zealand hotel managers were prepared for a terrorist attack, in their preparations for the 2011 Rugby World Cup. The senior managers interviewed operated a range of properties from serviced apartments to five-star hotels. The aim of the study was to determine levels of preparedness for an attack, and assess attitudes and approaches to risk management. The study finds that New Zealand hotel managers displayed a somewhat laissez faire approach to security, and it is suggested that Hofstede’s low uncertainty avoidance category may help explain their carefree attitude to security risks during sporting mega events. It is hoped that results of this study will bring attention to the weak security measures, as these were not sufficient to prevent a successful terrorist attack in New Zealand.