Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand

Losekoot, E
Poulston, J
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Conference Contribution
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The Council for australasian University tourism and Hospitality education (CaUtHe)

Between 1972 and 2003 there were 168 attempts by terrorists to attack respondents or spectators at major sporting events around the world. A literature review of over 100 research papers outlines the reasons terrorist groups target such high-profile events, one of which, is the presence of the international media. This study considers how well New Zealand hotel managers were prepared for a terrorist attack, in their preparations for the 2011 Rugby World Cup. The senior managers interviewed operated a range of properties from serviced apartments to five-star hotels. The aim of the study was to determine levels of preparedness for an attack, and assess attitudes and approaches to risk management. The study finds that New Zealand hotel managers displayed a somewhat laissez faire approach to security, and it is suggested that Hofstede’s low uncertainty avoidance category may help explain their carefree attitude to security risks during sporting mega events. It is hoped that results of this study will bring attention to the weak security measures, as these were not sufficient to prevent a successful terrorist attack in New Zealand.

Terrorism , Hotel management , Security , Safety , Sports mega events , New Zealand Aotearoa
CAUTHE 2013 held at Lincoln University, Christchurch, New Zealand, 2013-02-11 to 2013-02-14, published in: Tourism and Global Change: On the edge of something big, pp.591 - 603 (12)
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The contents and opinions expressed represent the views of the authors only. this publication is copyright. apart from fair dealing for the purposes of private study, research, criticism or view as permitted under the Copyright act; no part may be reproduced without permission of CaUtHe.