Representations of Hospitality at The Special Needs Hotel
Date
Authors
Supervisor
Item type
Journal Article
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Elsevier
Abstract
Norms of ‘professionalism’ expected by the hospitality industry may create unrealistic and problematic expectations for employing people with learning disabilities. This study provides a first consideration of hospitality training for young people with learning difficulties. Inductive thematic analysis was used to analyse the popular television documentary series The Special Needs Hotel, generating two key themes: hospitality as achieving independence; and hospitality as expectations. Hospitality training is seen as a means of enabling ‘independence’ for young people with learning disabilities with strategies used to ensure the trainees meet the necessary ‘expectations’ and requirements of hospitality work. However, this positive representation contrasts with the struggles, fear and realities of independence and hospitality work for the trainees themselves. Contributing to discourses of representation and notions of inclusion and exclusion in hospitality, this study provides an opportunity to review and vary what is expected of hospitality work to increase employment for people with disabilities.Description
Source
International Journal of Hospitality Management, Volume 75, September 2018, pp 153-159
Publisher's version
Rights statement
This is the Author's Accepted Manuscript of an article published in the International Journal of Hospitality Management © Elsevier, 2018. The Version of Record is available at DOI: 10.1016/j.ijhm.2018.05.021