Stressful Organisational Change: Giving Support to Others

Date
2017-12-06
Authors
Smollan, R
Morrison, R
Supervisor
Item type
Conference Contribution
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Australian and New Zealand Academy of Management (ANZAM)
Abstract

While extant literature has focused on the receiving of support during stressful change, this paper explores the nature of the support given by staff to others and to determine the direction, types and antecedents of this support. Interviews conducted in a New Zealand public healthcare authority revealed that different forms of support (instrumental, emotional, informational and appraisal) were given by participants to a variety of internal stakeholders. Support was derived from pro-social values, disposition, a sense of responsibility for the wellbeing of others, reciprocity, guilt and the expectation that supporting others might mitigate their own stress.

Description
Keywords
Emotions; Group dynamics interpersonal behaviour; Stress and stress management
Source
In Proceedings of the 31st Australian and New Zealand Academy of Management Conference : Creative Disruption: Managing in a Digital Age. Australian & New Zealand Academy of Management, Southport.
DOI
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