Repository logo

Mediating Design Tensions in AI-enhanced UX: A Human-centered Framework for Enterprise Information Systems

Simple item page
aut.relation.endpage217
aut.relation.journalProcedia Computer Science
aut.relation.startpage209
aut.relation.volume284
dc.contributor.authorSuranto, Beni
dc.contributor.authorCajander, Asa
dc.contributor.authorLal, Ramesh
dc.date.accessioned2026-07-30T02:31:37Z
dc.date.issued2026-07-17
dc.description.abstractIntegrating artificial intelligence (AI) into enterprise information systems (EIS) transforms user experience (UX) collaboration but introduces complex design tensions. This study develops the HCAI-CUX framework to address tensions related to bias, transparency, stakeholder alignment, and automation. Drawing on a structured scoping review and thematic synthesis, six key tensions were identified and mapped to five Human-Centered AI (HCAI) principles. The resulting framework offers actionable guidance for aligning ethical values with AI-enhanced UX practices in enterprise settings, contributing to more inclusive, trustworthy, and scalable design outcomes.
dc.identifier.citationProcedia Computer Science, ISSN: 1877-0509 (Print), Elsevier BV, 284, 209-217. doi: 10.1016/j.procs.2026.06.636
dc.identifier.doi10.1016/j.procs.2026.06.636
dc.identifier.issn1877-0509
dc.identifier.urihttp://hdl.handle.net/10292/21660
dc.languageen
dc.publisherElsevier BV
dc.relation.urihttps://www.sciencedirect.com/science/article/pii/S1877050926022775
dc.rightsCreative Commons Attribution CC BY 4.0
dc.rights.accessrightsOpenAccess
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subject46 Information and Computing Sciences
dc.subject4608 Human-Centred Computing
dc.subject4609 Information Systems
dc.subjectHealth Disparities
dc.subjectMachine Learning and Artificial Intelligence
dc.subjectHealth Disparities and Racial or Ethnic Minority Health Research
dc.subjectBioengineering
dc.subjectNetworking and Information Technology R&D (NITRD)
dc.subject3 Good Health and Well Being
dc.subject08 Information and Computing Sciences
dc.subject10 Technology
dc.subject46 Information and computing sciences
dc.subjectHuman-Centered AI
dc.subjectEnterprise Information Systems
dc.subjectDesign Tension
dc.subjectUX Design
dc.titleMediating Design Tensions in AI-enhanced UX: A Human-centered Framework for Enterprise Information Systems
dc.typeJournal Article
pubs.elements-id770563

Files

Original bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
Mediating design tensions in.pdf
Size:
748.69 KB
Format:
Adobe Portable Document Format
Description:
Journal article
Download

License bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.37 KB
Format:
Plain Text
Description:
Download

Collections

School of Engineering, Computer and Mathematical Sciences - Te Kura Mātai Pūhanga, Rorohiko, Pāngarau