Mediating Design Tensions in AI-enhanced UX: A Human-centered Framework for Enterprise Information Systems
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Abstract
Integrating artificial intelligence (AI) into enterprise information systems (EIS) transforms user experience (UX) collaboration but introduces complex design tensions. This study develops the HCAI-CUX framework to address tensions related to bias, transparency, stakeholder alignment, and automation. Drawing on a structured scoping review and thematic synthesis, six key tensions were identified and mapped to five Human-Centered AI (HCAI) principles. The resulting framework offers actionable guidance for aligning ethical values with AI-enhanced UX practices in enterprise settings, contributing to more inclusive, trustworthy, and scalable design outcomes.