Bespoke Benchmarking Framework Employed As Vehicle and Platform for Open Innovation – a Healthcare Infrastructure Case

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aut.relation.journalProduction Planning and Controlen_NZ
aut.researcherDehe, Benjamin
dc.contributor.authorDehe, Ben_NZ
dc.contributor.authorBamford, D
dc.contributor.authorKotcharin, S
dc.date.accessioned2022-09-27T01:23:43Z
dc.date.available2022-09-27T01:23:43Z
dc.date.copyright2022-09-26en_NZ
dc.date.issued2022-09-26en_NZ
dc.description.abstractWe report on the development, testing and implementation of a bespoke benchmarking framework and assess its influence on the open innovation performance of new healthcare infrastructure. The research was developed from a series of 10 workshops, which took place after a four-month public consultation. This investigation borrows a pragmatic paradigm and is inductive and qualitative by nature, but uses quantitative scoring within the benchmarking assessment. The established framework is composed of 4 dimensions: Infrastructure Design & Management; Service Provision & Deployment; Operational Systems and Decision-Making Enablers, and 39 criteria. The assessment of the focal healthcare infrastructure is provided, along with three specific external cases, two from the UK: P and W, and one from the USA: SH, considered as best practice. Importantly, the study also reports on the experts’ reflective analysis, to examine in depth how benchmarking became the catalyst and knowledge management platform triggering open innovation.
dc.identifier.citationProduction Planning & Control, DOI: 10.1080/09537287.2022.2126952
dc.identifier.doi10.1080/09537287.2022.2126952en_NZ
dc.identifier.issn0953-7287en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/15476
dc.publisherTaylor and Francis Groupen_NZ
dc.relation.urihttps://www.tandfonline.com/doi/full/10.1080/09537287.2022.2126952
dc.rights© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/ 4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectBenchmarking; open; Innovation; Built environment; Healthcare
dc.titleBespoke Benchmarking Framework Employed As Vehicle and Platform for Open Innovation – a Healthcare Infrastructure Caseen_NZ
dc.typeJournal Article
pubs.elements-id478488
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Faculty of Business, Economics and Law
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/School of Business
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/School of Business/Business Information Systems Department
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