Workplace Conflict Management: Legal Intentions Versus Managers’ Experiences

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aut.relation.endpage77
aut.relation.issue1en_NZ
aut.relation.journalNew Zealand Journal of Employment Relationsen_NZ
aut.relation.startpage55
aut.relation.volume38en_NZ
aut.researcherGreenwood, Gaye
dc.contributor.authorGreenwood, Gen_NZ
dc.contributor.authorRasmussen, Een_NZ
dc.date.accessioned2019-02-26T03:32:13Z
dc.date.available2019-02-26T03:32:13Z
dc.date.copyright2012en_NZ
dc.date.issued2012en_NZ
dc.description.abstractThe Employment Relations Act (ERA) 2000 aims for early resolution of employment relationship problems (ERPs) and good faith behaviour to “build mutual trust and confidence in all aspects of the employment environment”. The policy intentions for problem solving, facilitation and mediation have not been evaluated. Drawing on conflict events and ERPs, this paper investigates relational trust from ongoing PhD research in the primary education sector. These preliminary findings emerged during coding of first order themes from 33 semi-structured interviews. While identifying positive outcomes of conflict and ERPs, participants reported trust was easily damaged and complaints fuelled conflict. On one hand, ERPs were resolved collaboratively; on the other hand, settlement of ERPs by termination and financial exit packages were reported. These findings are discussed in the context of international literature about conflict management.
dc.identifier.citationNew Zealand Journal of Employment Relations 38(1): 55-70
dc.identifier.issn0110-0637en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/12289
dc.publisherER Publishing Ltd
dc.relation.urihttps://www.nzjournal.org/NZJER38%281%29.pdf
dc.rightsThe copyright of published articles is held by ER Publishing Ltd. No limitation will be placed on the personal freedom of the author to copy, or to use in subsequent work, material contained in the paper.
dc.rights.accessrightsOpenAccessen_NZ
dc.titleWorkplace Conflict Management: Legal Intentions Versus Managers’ Experiencesen_NZ
dc.typeJournal Article
pubs.elements-id277203
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/CBIS
pubs.organisational-data/AUT/Business & Law/Management
pubs.organisational-data/AUT/Business & Law/Management/Management PBRF 2012
pubs.organisational-data/AUT/Business & Law/NZWRI - NZ Work Research Institute
pubs.organisational-data/AUT/Faculty of Business, Economics and Law
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/Management
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/NZ Work Research Institute
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