Digital Transformation in the Public Sector: A Systematic Mapping Study From an Agile Perspective

Abstract

This chapter presents the results of a systematic mapping study that analysed existing research to provide an overview of the current research landscape regarding implementing digital transformation (DT) in the public sector from an agile perspective. We reviewed 22 papers published between January 2014 and April 2024. Our findings indicate that DT studies in the public sector primarily focus on developing new organisational capabilities and routines. Most publications originate from Europe and the USA, while Asia has contributed the least. The reported benefits of integrating agile practices into DT include improved efficiency, transparency, and adaptability. The main challenges include stakeholder engagement and collaboration issues, bureaucratic and cultural barriers, difficulties with adaptability and change management, and challenges related to policies and regulations.