Digital Transformation in the Public Sector: A Systematic Mapping Study From an Agile Perspective
Date
Authors
Payomrat, Nobpo
Senapathi, Mali
Madanian, Samaneh
Supervisor
Item type
Chapter in Book
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Edward Elgar Publishing
Abstract
This chapter presents the results of a systematic mapping study that analysed existing research to provide an overview of the current research landscape regarding implementing digital transformation (DT) in the public sector from an agile perspective. We reviewed 22 papers published between January 2014 and April 2024. Our findings indicate that DT studies in the public sector primarily focus on developing new organisational capabilities and routines. Most publications originate from Europe and the USA, while Asia has contributed the least. The reported benefits of integrating agile practices into DT include improved efficiency, transparency, and adaptability. The main challenges include stakeholder engagement and collaboration issues, bureaucratic and cultural barriers, difficulties with adaptability and change management, and challenges related to policies and regulations.Description
Keywords
Systematic mapping study, Digital transformation, Agile digital transformation, Public sector, Government, Agility
Source
In: Research Handbook on Digital Transformation and Responsibility edited by Carroll, N. Chapter 5, pp. 75-96 Print ISBN: 9781035339877 eISBN: 9781035339884
Publisher's version
Rights statement
This is the Author's Accepted Manuscript of a chapter in Research Handbook on Digital Transformation and Responsibility edited by Noel Carroll. © Edward Elgar Publishing. The Version of Record is available at DOI: 10.4337/9781035339884