The Contradiction of Agile Measures: Customer as Focus, but Process as Measured?

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aut.relation.conferenceAustralasian Conference on Information Systems 2020en_NZ
aut.relation.endpage12
aut.relation.pages12
aut.relation.startpage1
aut.researcherClear, Anthony
dc.contributor.authorStorti, Aen_NZ
dc.contributor.authorClear, Ten_NZ
dc.contributor.editorJensen, Ten_NZ
dc.contributor.editorRiemer, Ken_NZ
dc.contributor.editorRichter, Aen_NZ
dc.date.accessioned2020-12-03T02:03:08Z
dc.date.available2020-12-03T02:03:08Z
dc.date.copyright2020-12-01en_NZ
dc.date.issued2020-12-01en_NZ
dc.description.abstractPerformance measures are being used in the agile approach as a powerful tool to understand the customer's impact of a software delivery. However, it is common to find measures related to the process instead of the customer, which would cause the team to forget the customer value delivery. This research study adopts a systematic mapping process to understand which agile approach is related to performance measures, what kind of measures are being used, and if the papers are focused on product measures or process measures. The analyzed articles showed that Scrum is the most frequently referenced agile approach that mentions measures. However, the review shows that the focus was on process measurements, while, despite the rhetoric about customer focus and agility, product measurements appear less important. This result opens the way for future research to explore the consequences of adopting performance measures that are related to this high emphasis on the process.
dc.identifier.citationAustralasian Conference on Information Systems, Storti & Clear, 2020, Wellington.
dc.identifier.urihttps://hdl.handle.net/10292/13841
dc.publisherAssociation for Information Systems (ACIS)
dc.relation.urihttps://www.acis2020.org/conference-1/research-tracks-4
dc.rightsCopyright © 2020 authors. This is an open-access article licensed under a Creative Commons Attribution-NonCommercial 3.0 New Zealand, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectMeasures; Process Measures; Agile Process; Agile Frameworks; Agile Practices; Customer focus
dc.titleThe Contradiction of Agile Measures: Customer as Focus, but Process as Measured?en_NZ
dc.typeConference Contribution
pubs.elements-id395484
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Design & Creative Technologies
pubs.organisational-data/AUT/Design & Creative Technologies/Engineering, Computer & Mathematical Sciences
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF/PBRF Design and Creative Technologies
pubs.organisational-data/AUT/PBRF/PBRF Design and Creative Technologies/PBRF ECMS
pubs.organisational-data/AUT/PBRF/PBRF Design and Creative Technologies/PBRF Other DCT
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