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The Downside of Digital Transformation: Why Organisations Must Allow for Those Who Can’t or Won’t Move Online

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Publisher

The Conversation

Description

Keywords

Digital divide; Customers; New Zealand stories; Social inclusion; digital services; Digitalisation

Source

The Conversation, July 18, 2022. Retrieved from: https://theconversation.com/the-downside-of-digital-transformation-why-organisations-must-allow-for-those-who-cant-or-wont-move-online-186905

DOI

Publisher's version

https://theconversation.com/the-downside-of-digital-transformation-why-organisations-must-allow-for-those-who-cant-or-wont-move-online-186905

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https://hdl.handle.net/10292/16004

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The Business School - Te Kura Kaipakihi