The Downside of Digital Transformation: Why Organisations Must Allow for Those Who Can’t or Won’t Move Online
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Techatassanasoontorn, Angsana
Diaz Andrade, Antonio
Doolin, Bill
Singh, Harminder
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The Conversation
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Keywords
Digital divide; Customers; New Zealand stories; Social inclusion; digital services; Digitalisation
Source
The Conversation, July 18, 2022. Retrieved from: https://theconversation.com/the-downside-of-digital-transformation-why-organisations-must-allow-for-those-who-cant-or-wont-move-online-186905