Information transparency and citizen’s continuous use intention of e-Government services

Simple item page
aut.researcherWang, Yu Chung
dc.contributor.authorTran, HP
dc.contributor.authorTan, FB
dc.contributor.authorMills, AM
dc.contributor.authorWang, WYC
dc.date.accessioned2014-11-18T01:53:44Z
dc.date.available2014-11-18T01:53:44Z
dc.date.copyright2014-05-20
dc.date.issued2014-05-20
dc.description.abstractAfter more than two decades of development, e-Government services have become not only familiar to but also a significant part of citizens’ life. However, as the needs of citizens in using e-Government services changes, an improved understanding of citizen’s continuous use intention is warranted. This study therefore aims to explore the factors that influence citizens’ continuous use intention of e-Government services. Although, previous studies have identified several factors from a range of theories that explain the nature of continuous use intention of various technologies, they lack attention to factors that are specifically relevant to the e-Government context. In particular, the extant e-Government services literature highlights information transparency as an important factor for any governments but there is a lack of understanding about its impacts on citizen’s perceptions of e-Government services (i.e. trust, empowerment, and satisfaction). Thus, this study focuses on examining the role of information transparency in citizen’s continuous use intention of e-Government services by integrating DeLone and McLean’s IS Success Model with the concept of information transparency, and theories of continuous trust and empowerment.
dc.identifier.citationInternational Conference on Information Resources Management Ho Chi Minh City, Vietnam, May 21 - 23 2014
dc.identifier.urihttps://hdl.handle.net/10292/7924
dc.publisherThe International Conference on Information Resources Management (Conf-IRM), an affiliated conference of the Association for Information Systems (AIS)
dc.relation.urihttp://conf-irm2014.tdt.edu.vn/CONF-IRM%202014%20Program%20Book%20A5_19052014-Schedule%20Changes-final.pdf
dc.rightsCopyright © 2014 Association for Information Systems (AIS) http://aisel.aisnet.org. All rights reserved. NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version)
dc.rights.accessrightsOpenAccess
dc.subjectE-government
dc.subjectInformation transparency
dc.subjectContinuous use
dc.subjectContinuous trust
dc.subjectEmpowerment
dc.subjectIntention, D&M
dc.subjectCitizens
dc.subjectSatisfaction
dc.titleInformation transparency and citizen’s continuous use intention of e-Government services
dc.typeConference Contribution
pubs.elements-id175067
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Business & Law
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Conf-IRM 2014 RIP - final edited.pdf
Size:
108.57 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
RE4.10 Grant of Licence.docx
Size:
14.05 KB
Format:
Microsoft Word 2007+
Description:
Download
Collections
AUT Business School