A Mixed-Methods Evaluation of the Afghan Evacuee Resettlement Programme in Aotearoa New Zealand

Abstract

In 2021, following the Taliban’s control of Afghanistan, Aotearoa New Zealand (NZ) welcomed over 1,700 Afghan nationals at risk due to their association with NZ agencies. The New Settlers Family and Community Trust (NFACT) was contracted to provide tailored resettlement support. This study evaluated NFACT’s Afghan evacuee resettlement programme using a mixed-methods approach, including a cross-sectional survey, interviews, and focus groups with Afghan evacuees and NFACT staff. Of the 101 surveyed evacuees, most (93.1%) expressed satisfaction with the support they received, and almost all (97.0%) would recommend NFACT’s programme to newcomers. Analysis across integration domains revealed consistently high ratings for services and support. Qualitative findings from Afghan evacuees (n = 12) highlighted the challenges of adjusting to new systems, the crucial guidance provided by NFACT, and the need for ongoing, tailored support to foster their dreams and sense of purpose. NFACT staff (n = 11) emphasised their dedication to support evacuees beyond contractual obligations, how limited resourcing constrained their efforts, and how their shared values and experiences underpinned the success of the programme. The findings underscore the need for comprehensive, culturally sensitive, and sustainable resettlement programmes. These findings have implications for governments to strengthen support for humanitarian evacuation responses within the evolving geopolitical landscape.