Payment instrument characteristics: a repertory grid analysis

Holst, J
Kjeldsen, M
Hedman, J
Tan, FB
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Association for Information Systems (AIS)

Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers’ perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.

Payments , Payment characteristics , Repertory grid
Published in: Proceedings of the 2015 Americas Conference on Information Systems, El Conquistador Resort, 13-15 August 2015, Puerto Rico
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Copyright © 2015 Association for Information Systems (AIS) All rights reserved. NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).