The Path to Social License for Data Practices in Tourism and Hospitality: A Sufficiency-Necessity Analysis of Key Antecedents
Date
Authors
Yallop, Anca
Moisescu, Ovidiu
Gică, Oana
Supervisor
Item type
Journal Article
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Journal Title
Journal ISSN
Volume Title
Publisher
Haworth Press
Abstract
In the digital age, tourism and hospitality organizations (THOs) rely on consumer data to inform strategy and maintain competitiveness. This study investigates how travelers’ interactional trust in THOs’ data-handling practices influences the social license to use such data. Drawing on social license to operate and social exchange theories, we analyze survey responses from 875 travelers. Results show that trust, shaped by perceptions of fairness, usefulness, privacy control, and transparency, significantly enhances the social license granted. Fairness and usefulness also exert direct positive effects, while privacy concerns undermine both trust and social license. Additionally, fairness, usefulness, and transparency represent necessary conditions, meaning their absence cannot be compensated by other factors. This is the first empirical study to examine social license in the context of data use by THOs, and the first to assess both the sufficiency and necessity of key factors, providing strategic guidance for ethical data governance.Description
Keywords
3508 Tourism, 35 Commerce, Management, Tourism and Services, 3504 Commercial Services, 3506 Marketing, 1504 Commercial Services, 1505 Marketing, 1506 Tourism, Social license, trust, fairness, usefulness, transparency, privacy control, privacy concerns
Source
Journal of Hospitality Marketing and Management, ISSN: 1936-8623 (Print); 1936-8631 (Online), Haworth Press, ahead-of-print(ahead-of-print), 1-31. doi: 10.1080/19368623.2026.2623416
Publisher's version
Rights statement
© 2026 The Author(s). Published with license by Taylor & Francis Group, LLC. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.