A place to be me, a place to belong: defining fun at work in a New Zealand call-centre
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Journal Article
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Human Resources Institute of New Zealand (HRINZ)
Abstract
This paper examines the multiple meanings and differing value that employees attach to ‘fun at work’ in a large call-centre. It utilises a phenomenological methodology to identify four components of fun at work: (1) ‘doing’ something exciting (2) a light-hearted expression of self (3) positive collegial relationships (4) best balanced with other rewards. The research findings have implications for individuals, human resource practitioners and managers who seek to make the most of a phenomenon that fascinates so many and seems to offer important organisational benefits.Description
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The New Zealand Journal of Human Resource Management, vol.12(1), pp.22 - 33 (11)
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Copyright of published articles is held by the HRINZ. No limitation is placed on the personal freedom of authors to use their subsequent work or material contained in their papers.