Working From Home During Lockdown: The Impact on Performance and Wellbeing

Smollan, Roy K
Morrison, Rachel L
Cooper-Thomas, Helena D
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Journal Article
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Cambridge University Press (CUP)

The experience of working from home changed drastically with the arrival of COVID-19. Compared to pre-pandemic experiences, key differences included the vast number of people involved, its involuntary nature, the suddenness of its implementation, its lengthy duration, and the presence of others at home. The demands of this form of remote work during lockdown have partly been mitigated by the resources employees have accessed. This study aimed to investigate the factors impacting employee performance and wellbeing while compulsorily working from home during New Zealand's first nationwide lockdown. We analyzed qualitative data gathered from employees in two organizations. The resulting aggregate dimensions across both demands and resources include organizational factors, furniture and technology factors, and individual factors. Given the ongoing nature of COVID-19 we identify new research directions for investigating remote work, and practical implications focusing on suitable home furniture and technology, plans for future remote work, and supporting employees.

3505 Human Resources and Industrial Relations , 35 Commerce, Management, Tourism and Services , Behavioral and Social Science , 3 Good Health and Well Being , 1303 Specialist Studies in Education , 1503 Business and Management , 1505 Marketing , 3505 Human resources and industrial relations , 3507 Strategy, management and organisational behaviour
Journal of Management & Organization, ISSN: 1833-3672 (Print); 1839-3527 (Online), Cambridge University Press (CUP), 1-22. doi: 10.1017/jmo.2023.9
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