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  • Faculty of Design and Creative Technologies (Te Ara Auaha)
  • School of Engineering, Computer and Mathematical Sciences - Te Kura Mātai Pūhanga, Rorohiko, Pāngarau
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The Contradiction of Agile Measures: Customer as Focus, but Process as Measured?

Storti, A; Clear, T
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Conference Contribution (474.8Kb)
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http://hdl.handle.net/10292/13841
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Abstract
Performance measures are being used in the agile approach as a powerful tool to understand the customer's impact of a software delivery. However, it is common to find measures related to the process instead of the customer, which would cause the team to forget the customer value delivery.

This research study adopts a systematic mapping process to understand which agile approach is related to performance measures, what kind of measures are being used, and if the papers are focused on product measures or process measures.

The analyzed articles showed that Scrum is the most frequently referenced agile approach that mentions measures. However, the review shows that the focus was on process measurements, while, despite the rhetoric about customer focus and agility, product measurements appear less important.

This result opens the way for future research to explore the consequences of adopting performance measures that are related to this high emphasis on the process.
Keywords
Measures; Process Measures; Agile Process; Agile Frameworks; Agile Practices; Customer focus
Date
December 1, 2020
Source
Australasian Conference on Information Systems, Storti & Clear, 2020, Wellington.
Item Type
Conference Contribution
Publisher
Association for Information Systems (ACIS)
Publisher's Version
https://www.acis2020.org/conference-1/research-tracks-4
Rights Statement
Copyright © 2020 authors. This is an open-access article licensed under a Creative Commons Attribution-NonCommercial 3.0 New Zealand, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.

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