Designing Mobile Health and Well-being Applications: A Value-oriented Approach

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aut.filerelease.date2023-04-28
aut.relation.conference2020 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE),en_NZ
aut.relation.endpage6
aut.relation.pages6
aut.relation.startpage1
aut.researcherPetrova, Krassimira
dc.contributor.authorPetrova, Ken_NZ
dc.contributor.authorVillapol, Men_NZ
dc.contributor.authorEdwyn, Men_NZ
dc.contributor.authorRichter, Sen_NZ
dc.date.accessioned2021-05-23T22:43:12Z
dc.date.available2021-05-23T22:43:12Z
dc.date.copyright2021-04-28en_NZ
dc.date.issued2021-04-28en_NZ
dc.description.abstractMobile health and well-being applications (MHWBAs) provide a means of enhancing the delivery of health care. Ensuring that value is delivered to health care customers (patients) can be a challenge as health initiatives are often supplier-centered and may not take into account patient expectations. In addition, stakeholders including clinicians, customers and MHWBA designers may be divided in their views about what features, and functionalities are required, and how much control patients should have. A close working collaboration between stakeholders may bring significant benefits. Therefore, service systems such as an MHWBA should provide value co-creation opportunities, and support patient engagement by creating a positive environment in which actors can network and communicate with empathy. This study proposes and validates a value-oriented framework for mobile services that can be used to derive MHWBA design guidelines. The framework is based on a three-dimensional typology of service value co-creation activities which considers the cocreation activity type, the dominant participating actor, and the dominant benefitting actor. The framework can be used to analyze the value co-creation potential of existing or proposed mobile apps in a range of service contexts. In this study, the framework was applied to the case of the Green Prescription (GRx) service and was used to identify a range of concrete value co-creating activities. In further work. these activities will underpin the design requirements for a GRx MHWBA, with relevant features supporting a value co-creation process that brings value to both GRx patients and GRx providers.en_NZ
dc.identifier.citation2020 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE), 2020, pp. 1-6, doi: 10.1109/CSDE50874.2020.9411612.
dc.identifier.doi10.1109/CSDE50874.2020.9411612en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/14204
dc.publisherIEEEen_NZ
dc.relation.urihttps://ieeexplore.ieee.org/document/9411612en_NZ
dc.rightsCopyright © 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
dc.rights.accessrightsOpenAccessen_NZ
dc.subjectValue co-creation; Mobile apps; Mobile health; Service-dominant logic; App design guidelines; GRx
dc.titleDesigning Mobile Health and Well-being Applications: A Value-oriented Approachen_NZ
dc.typeConference Contribution
pubs.elements-id396260
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Faculty of Design & Creative Technologies
pubs.organisational-data/AUT/Faculty of Design & Creative Technologies/School of Engineering, Computer & Mathematical Sciences
pubs.organisational-data/AUT/Faculty of Design & Creative Technologies/School of Engineering, Computer & Mathematical Sciences/Network Security Research Group
pubs.organisational-data/AUT/PBRF
pubs.organisational-data/AUT/PBRF/PBRF Design and Creative Technologies
pubs.organisational-data/AUT/PBRF/PBRF Design and Creative Technologies/PBRF ECMS
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