Demystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Review

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aut.relation.articlenumber784en_NZ
aut.relation.issue1en_NZ
aut.relation.journalInternational Journal of Environmental Research and Public Healthen_NZ
aut.relation.volume20en_NZ
aut.researcherDrabsch, Julie
dc.contributor.authorStretton, Cen_NZ
dc.contributor.authorChan, W-Yen_NZ
dc.contributor.authorWepa, Den_NZ
dc.date.accessioned2023-01-23T22:31:10Z
dc.date.available2023-01-23T22:31:10Z
dc.date.copyright2023en_NZ
dc.date.issued2023en_NZ
dc.description.abstractBackground: Community-based case managers in health have been compared to glue which holds the dynamic needs of clients to a disjointed range of health and social services. However, case manager roles are difficult to understand due to poorly defined roles, confusing terminology, and low visibility in New Zealand. Aim: This review aims to map the landscape of case management work to advance workforce planning by clarifying the jobs, roles, and relationships of case managers in Aotearoa New Zealand (NZ). Methods: Our scoping and mapping review includes peer-reviewed articles, grey literature sources, and interview data from 15 case managers. Data was charted iteratively until convergent patterns emerged and distinctive roles identified. Results: A rich and diverse body of literature describing and evaluating case management work in NZ (n = 148) is uncovered with at least 38 different job titles recorded. 18 distinctive roles are further analyzed with sufficient data to explore the research question. Social ecology maps highlight diverse interprofessional and intersectoral relationships. Conclusions: Significant innovation and adaptations are evident in this field, particularly in the last five years. Case managers also known as health navigators, play a pivotal but often undervalued role in NZ health care, through their interprofessional and intersectoral relationships. Their work is often unrecognised which impedes workforce development and the promotion of person-centered and integrated health care.en_NZ
dc.identifier.citationInternational Journal of Environmental Research and Public Health, 20(1), 784. https://doi.org/10.3390/ijerph20010784
dc.identifier.doi10.3390/ijerph20010784en_NZ
dc.identifier.issn1660-4601en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/15830
dc.languageenen_NZ
dc.publisherMDPI AGen_NZ
dc.relation.urihttps://www.mdpi.com/1660-4601/20/1/784en_NZ
dc.rights.accessrightsOpenAccessen_NZ
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectcase management; navigation; integrated care; coordinated care; case managers; social ecology maps; interprofessional practice; whānau ora; New Zealand; complexity
dc.titleDemystifying Case Management in Aotearoa New Zealand: A Scoping and Mapping Reviewen_NZ
dc.typeJournal Article
pubs.elements-id489105
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Faculty of Health & Environmental Sciences
pubs.organisational-data/AUT/Faculty of Health & Environmental Sciences/School of Public Health & Interdisciplinary Studies
pubs.organisational-data/AUT/Faculty of Health & Environmental Sciences/School of Public Health & Interdisciplinary Studies/Te Ara Hauora
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