Emotional labour in the hospitality industry: A case study in an international Auckland hotel
Date
Authors
Supervisor
Roberts, Elizabeth
Item type
Dissertation
Degree name
Master in International Hospitality Management
Journal Title
Journal ISSN
Volume Title
Publisher
Auckland University of Technology
Description
Keywords
Hotels -- Personnel management, Hotels -- Personnel management -- New Zealand -- Auckland -- Case studies, Hotels -- Employees -- Job stress, Hotels -- Employees -- Job stress -- New Zealand -- Auckland -- Case studies, Hotels -- Customer services, Hotels -- Customer services -- New Zealand -- Auckland -- Case studies, Social interaction, Interpersonal relations