Emotional labour in the hospitality industry: A case study in an international Auckland hotel
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Date
Authors
Su, Fen
Supervisor
Roberts, Elizabeth
Item type
Journal Title
Journal ISSN
Volume Title
Publisher
Auckland University of Technology
Description
Keywords
Hotels -- Personnel management, Hotels -- Personnel management -- New Zealand -- Auckland -- Case studies, Hotels -- Employees -- Job stress, Hotels -- Employees -- Job stress -- New Zealand -- Auckland -- Case studies, Hotels -- Customer services, Hotels -- Customer services -- New Zealand -- Auckland -- Case studies, Social interaction, Interpersonal relations