What is the new paradigm in product quality?

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aut.conference.typePaper Published in Proceedings
aut.publication.placeCopenhagen, Denmark
aut.relation.pages9
aut.researcherRobotham, Antony
dc.contributor.authorRobotham, A
dc.contributor.authorGuldbrandsen, M
dc.contributor.editorHansen, CT
dc.date.accessioned2013-01-15T22:24:21Z
dc.date.available2013-01-15T22:24:21Z
dc.date.copyright2000
dc.date.issued2000
dc.description.abstractThe current product quality paradigm is founded upon a customer-focused product development process, in which the functionality and behaviour of a product are designed to fulfil the needs of customers, and technological innovation is used to expand the capability and enhance the performance of the product. However, this view of product quality does not reflect the current practices of today's leading manufacturers, who now offer "total solutions" based upon an integrated package of products and services with well defined characteristics tailored to individual needs. Concepts such as globalisation, mass customisation, product branding, e-commerce, and sustainability suggest that a new product quality paradigm is evolving. This paper will discuss our current understanding of product quality issues and outline our vision of the new quality paradigm for product developers.
dc.identifier.citationNordDesign 2000 held at Technical University of Denmark, Copenhagen, Denmark, published in: Proceedings of NordDesign 2000, pp. (9)
dc.identifier.isbn8790130286
dc.identifier.isbn9788790130282
dc.identifier.urihttps://hdl.handle.net/10292/5024
dc.publisherDepartment of Control and Engineering Design, Technical University of Denmark
dc.rightsAuckland University of Technology (AUT) encourages public access to AUT information and supports the legal use of copyright material in accordance with the Copyright Act 1994 (the Act) and the Privacy Act 1993. Unless otherwise stated, copyright material contained on this site may be in the intellectual property of AUT, a member of staff or third parties. Any commercial exploitation of this material is expressly prohibited without the written permission of the owner.
dc.rights.accessrightsOpenAccess
dc.subjectNew Paradigm
dc.subjectProduct Quality
dc.titleWhat is the new paradigm in product quality?
dc.typeConference Contribution
pubs.elements-id134776
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Design & Creative Technologies
pubs.organisational-data/AUT/Design & Creative Technologies/School of Engineering
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