Global Knowledge Management Practices in Information Technology: A Multivocal Literature Review

Abstract

The rapid pace of technological advancement has created a notable readiness gap within organizations. On one side, are experienced professionals who bring invaluable expertise yet often struggle to adapt to emerging technologies; on the other are recent graduates who possess up-to-date technical skills but lack practical organizational knowledge. This imbalance is frequently reflected in cycles of layoffs and new hires triggered by technological transitions. To mitigate this challenge, knowledge management must adopt specialized strategies that support both the upskilling of new entrants and the reskilling of seasoned employees, thereby strengthening project outcomes and sustaining competitiveness in the marketplace. This study examines the frameworks required for effective knowledge capture and dissemination, with attention to both explicit and tacit forms of knowledge. It highlights the critical role of technological tools and the value of diverse learning environments in facilitating the transfer of tacit knowledge, widely recognized as a key source of competitive advantage. Furthermore, the research explores how organizations can refine their knowledge management approaches to improve workforce performance, drawing on contemporary literature at the intersection of technology and knowledge management. The findings underscore the need for organizations to continuously align their knowledge management systems with evolving business objectives and technological innovations, including cloud computing and artificial intelligence. By systematically identifying, assessing, and enhancing knowledge management practices within project management, this research seeks to bridge existing knowledge gaps and ensure that organizations remain agile and responsive to shifting market demands and technological change.