Patients’ Experiences of Nurses’ Heartfelt Hospitality as Caring: a Qualitative Approach

aut.relation.journalJournal of Clinical Nursingen_NZ
aut.researcherWright-St Clair, Valerie
dc.contributor.authorKelly, Ren_NZ
dc.contributor.authorWright-St Clair, Ven_NZ
dc.contributor.authorHolroyd, Een_NZ
dc.description.abstractAims and Objectives The aim of this study was to answer the question “What is the lived experience of hospitality during a patient’s hospital stay for elective surgery?” Background Hospitality centres on a host offering comfort to others, as in a personal care context. Caring constitutes the essence of what it is to be human, having a profound effect on wellbeing and recovery from surgery. Caring is one of the most elusive and diversely contested concepts in nursing, however, care provided by nurses seldom transcends as deep human connections and social utility. This study explored the nature, meaning and experience of hospitality as care from the perspective of elective surgery patients. Design A hermeneutic phenomenological methodology. Methods Data were gathered through semi-structured, face to face interviews with seven patients from both private and public hospitals, and from different cultural backgrounds. Results Three interpretative notions were: experiences of hospitality as feeling “really” cared for, being at ease and being healed. Hospitality exists in the receiver’s lived experience, evoking a special moment which leads to feelings of great comfort and feelings of being truly cared about. When hospitality is received patients feel a connection, they begin to trust and their healing begins. Conclusion The offering of often small, yet heartfelt acts of hospitality, indicated that nurses can evoke powerful lived experiences which benefit patients undergoing elective surgery.en_NZ
dc.identifier.citationJournal of Clinical Nursing, doi: 10.1111/jocn.14701
dc.rightsCopyright © 2018 John Wiley & Sons. All rights reserved. Authors retain the right to place his/her pre-publication version of the work on a personal website or institutional repository. This article may not exactly replicate the final version published in (please see citation) as it is not a copy of this record. An electronic version of this article can be found online at: (Please see Publisher’s Version).
dc.subjectHospital Care; Caring; Nursing Education; Patients' Experiences; Phenomenology; Surgery; Qualitative
dc.titlePatients’ Experiences of Nurses’ Heartfelt Hospitality as Caring: a Qualitative Approachen_NZ
dc.typeJournal Article
pubs.organisational-data/AUT/Business, Economics & Law
pubs.organisational-data/AUT/Business, Economics & Law/NZWRI - NZ Work Research Institute
pubs.organisational-data/AUT/Faculty of Business, Economics and Law
pubs.organisational-data/AUT/Faculty of Business, Economics and Law/NZ Work Research Institute
pubs.organisational-data/AUT/Health & Environmental Science
pubs.organisational-data/AUT/Health & Environmental Science/Clinical Sciences
pubs.organisational-data/AUT/PBRF/PBRF Health and Environmental Sciences
pubs.organisational-data/AUT/PBRF/PBRF Health and Environmental Sciences/HH Clinical Sciences 2018 PBRF
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Kelly_WStClair_Holroyd 2018 Patients' experiences of nurses' heartfelt hospitality.pdf
252.66 KB
Adobe Portable Document Format
Journal article
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
AUT Grant of Licence for Tuwhera Aug 2018.pdf
276.29 KB
Adobe Portable Document Format