Helplines for Problem Gambling Worldwide: What Do They Do and Whom Do They Reach?

aut.relation.endpage32
aut.relation.journalJournal of Gambling Issues
aut.relation.startpage1
aut.relation.volume52
dc.contributor.authorBerman, AH
dc.contributor.authorArillo, A
dc.contributor.authorBerntsson, A
dc.contributor.authorRodda, S
dc.date.accessioned2024-01-10T03:25:36Z
dc.date.available2024-01-10T03:25:36Z
dc.date.issued2023
dc.description.abstractProblem gambling (PG), defined as gambling with risked or actual negative consequences, has increased during recent decades, generating serious harm for individuals, their concerned significant others (CSO’s), and society. One way to reduce PG among individuals and in society is to offer qualified support via remote helplines. In order to update limited current information about gambling helpline services worldwide, a global survey was conducted, targeting helplines for PG to map services directly offered by each helpline, communication channels utilized, and client groups served. All known helplines (n=82) were approached, with a response rate of 37% (n=30). Most helplines offered their clients information, advice, and referral to treatment providers. The type of help directly offered for individuals with PG mostly included motivational interviewing (MI) and advice, while CSO’s were offered supportive counseling and advice. All helplines offered telephone sessions as their main communication channel and commonly also included chat-and email-based support. Men were in the majority among callers concerning PG while most CSO callers were women; other client characteristics were similar on all continents. Suggested directions for future research include improving and harmonizing helpline data reporting to facilitate collecting data from a larger proportion of helplines, exploring how helplines might increase the evidence base for services offered, particularly to CSO’s, and increasing helpline outreach.
dc.identifier.citationJournal of Gambling Issues, ISSN: 1910-7595 (Print); 1910-7595 (Online), Concurrent Disorders Society Press, 52, 1-32. doi: 10.4309/BFYM7475
dc.identifier.doi10.4309/BFYM7475
dc.identifier.issn1910-7595
dc.identifier.issn1910-7595
dc.identifier.urihttp://hdl.handle.net/10292/17093
dc.publisherConcurrent Disorders Society Press
dc.relation.urihttps://cdspress.ca/?p=8058
dc.rightsThis article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/)
dc.rights.accessrightsOpenAccess
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subject52 Psychology
dc.subject5203 Clinical and Health Psychology
dc.subject5205 Social and Personality Psychology
dc.subject5201 Applied and Developmental Psychology
dc.subject5201 Applied and developmental psychology
dc.subject5203 Clinical and health psychology
dc.subject5205 Social and personality psychology
dc.titleHelplines for Problem Gambling Worldwide: What Do They Do and Whom Do They Reach?
dc.typeJournal Article
pubs.elements-id532215
Files
Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
JGI-Dec-22-RES-444.R1_Berman_Proof_FINAL.pdf
Size:
688.86 KB
Format:
Adobe Portable Document Format
Description:
Journal article