A typology of service supply chain strategies - pathways between agility and efficiency

Wood, LC
Reefke, H
Breidbach, CF
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Australia New Zealand Academy of Management (ANZAM)

Various service supply chain strategies may provide firms with competitive advantage, providing appropriate pathways between different configurations are identified. Using a case study and a theory building process, we illustrate a configuration and movement in a typology of service supply chains. We explain how the framework aids analysis of current and future positions and the strategic implications for service supply chains. A key principle of the framework is the distinction between novelty, or frequency, of mismatches between information-as-input and service requirements, and the analysability of the challenge, or the level of difficulty in identifying and acquiring appropriate input information.

Service supply chains , Service supply chain strategy , Pathways , Strategic management of services , Information management
10th ANZAM Operations, Supply Chain and Services Management Symposium 2012, Melbourne (Australia), June 14-15, 2012.
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