A critical evaluation of failure in a nearshore outsourcing project (what dilemma analysis can tell us)

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aut.conference.typePaper Published in Proceedings
aut.publication.placeLos Alamitos, California
aut.relation.endpage187
aut.relation.pages9
aut.relation.startpage179
aut.researcherClear, Anthony George
dc.contributor.authorClear, Tony
dc.contributor.authorRaza, B
dc.contributor.authorMacDonell, SG
dc.contributor.editorCataldo, M
dc.contributor.editorMünch, J
dc.date.accessioned2013-08-31T14:11:58Z
dc.date.available2013-08-31T14:11:58Z
dc.date.copyright2013-08-26
dc.date.issued2013-08-26
dc.description.abstractGlobal Software Engineering (GSE) research contains few examples consciously applying what Glass and colleagues have termed an ‘evaluative-critical’ approach. In this study we apply dilemma analysis to conduct a critical review of a major (and ongoing) nearshore Business Process Outsourcing project in New Zealand. The project has become so troubled that a Government Minister has recently been assigned responsibility for troubleshooting it. The ‘Novopay’ project concerns the implementation of a nationwide payroll system responsible for the payment of some 110,000 teachers and education sector staff. An Australian company won the contract for customizing and implementing the Novopay system, taking over from an existing New Zealand service provider. We demonstrate how a modified form of dilemma analysis can be a powerful technique for highlighting risks and stakeholder impacts from empirical data, and that adopting an evaluative-critical approach to such projects can usefully highlight tensions and barriers to satisfactory project outcomes.
dc.identifier.citation8th IEEE International Conference on Global Software Engineering (ICGSE) held at Centro Polifunzionale Universita Di Bari, Bari, Italy, 2013-08-26to 2013-08-29, published in: Proceedings of the 8th IEEE International Conference on Global Software Engineering (ICGSE), 2013, pp.179 - 187 (9)
dc.identifier.urihttps://hdl.handle.net/10292/5639
dc.publisherIEEE
dc.relation.urihttp://collab.di.uniba.it/icgse2013/conference-schedule/#21
dc.rightsCopyright © 2013 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
dc.rights.accessrightsOpenAccess
dc.subjectEvaluative-critical
dc.subjectGlobal software engineering
dc.subjectNearshore
dc.subjectBusiness process outsourcing
dc.subjectDilemma analysis
dc.subjectStakeholders
dc.subjectRisk
dc.subjectProject failure
dc.subjectNovopay Project
dc.titleA critical evaluation of failure in a nearshore outsourcing project (what dilemma analysis can tell us)
dc.typeConference Contribution
pubs.elements-id153543
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Design & Creative Technologies
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