Pinpointing What Is Wrong with Cross-Agency Collaboration in Disaster Healthcare

A disaster is an event in which a hazard has a destructive environmental or ecological impact on such a scale that the effects cannot be managed within local community resources. In disaster healthcare, the main responders to provide emergency relief are usually emergency management and health personnel. Although these two sectors share the same vision of providing public health services to disaster victims, post-disaster analysis reflects poor communication between them leading to delayed, substandard and even unavailable healthcare. This paper investigates the barriers to smooth and effective communication between health and emergency management personnel in a disaster, with the aim of pinpointing possible points of improvement. The paper presents a comprehensive review of the available literature on the subject and suggests suitable interventions to enhance healthcare delivery through cross-agency collaboration and information exchange based on a projected telehealth system.