Understanding Government and Firm Responses to Global Disruption: A Case of Fiji’s Hotel Industry During the COVID-19 Pandemic

Dharsani, Priya
Nagar, Swati
Hikmet, Taghreed
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Master of Business
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Auckland University of Technology

In the past, global disruptions such as natural disasters and man-made crises posed major economic disruptions. Despite these past challenges, the tourism sector continued to grow, and the industries within the sector continued to benefit from the influx of international tourists all around the globe. However, with the recent diffusion of the Covid-19 pandemic, the tourism sector is one of the most hit industries. The immediate economic implications concerned many countries as businesses were closing, rise in unemployment, increase in poverty and health casualties. For most developing countries like Fiji, Covid – 19 significantly impacted Fiji's economy and its tourism sector. Therefore, this dissertation aims to carry out a systematic literature review on the concept of operational resilience and how it relates to firms survivability in times of disruption. Thus, the study finds that operational resilience can have a major implication on firms survivability and continuity through creating a resilient system that can teach businesses how to adapt to change or disruption in a progressive manner for survivability. Therefore, this study uses case study methodology to examine the case of Fiji’s hotel industry during the Covid-19 pandemic.

Global Disruptions , Pandemic , Operational resilience , Crisis Management , Organisation resilience , Input-based Resilience , Output-based resilience , Hotel Industry , Government Response , Policies
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