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Support Workers' Experiences of Work Stress in Long-term Care Settings: A Qualitative Study

Czuba, KJ; Kayes, NM; McPherson, KM
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http://hdl.handle.net/10292/12727
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Abstract
Background: Support-workers' performance and well-being are challenged by increasingly high workloads and poor working conditions, leading to high levels of occupational stress. Aims: To explore the experiences of work stress for support-workers in New Zealand residential facilities. Design: An Interpretive Descriptive study. Methods: Data from ten (n = 10) support-workers were collected between December 2013 and June 2014, using semi-structured in-depth face-to-face interviews. Thematic analysis was used to identify key themes that captured participant reports of their experiences. Results: Work stress was conceptualized by participants as being an everyday experience of having too much to deal with and feeling under constant pressure. It appeared to be a complex and fluid experience representing an inherent, dynamic tension between reasons to be a caregiver and the burden of caregiving. Participants highlighted a range of influencing factors (including lack of recognition, person and work context, and coping strategies), which may account for that fluidity. Conclusion: The findings extend current knowledge about support-workers' work stress by identifying the challenges relating to the lack of recognition of their role and expertize, the unintended consequences of person-centered care and the challenges faced by migrant support-workers.
Keywords
Caregivers; Qualitative research; Occupational stress
Date
2019
Source
International Journal of Qualitative Studies on Health and Well-being, 2019, Vol. 14, 1622356, https://Doi.Org/10.1080/17482631.2019.1622356
Item Type
Journal Article
Publisher
Taylor & Francis
DOI
10.1080/17482631.2019.1622356
Publisher's Version
https://www.tandfonline.com/doi/full/10.1080/17482631.2019.1622356
Rights Statement
© 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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