Faculty of Business, Economics and Law (Te Ara Pakihi, Te Ōhanga Me Te Ture)

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The Faculty of Business, Economics and Law - Te Ara Pakihi, Te Ōhanga Me Te Ture is committed to conducting research that matters. Research that matters is both research of high academic quality and impact, and research of relevance and value for business, the professions, government and society. The Faculty of Business, Economics and Law, comprises The Business School - Te Kura Kaipakihi and The Law School - Te Kura Ture.

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Browsing Faculty of Business, Economics and Law (Te Ara Pakihi, Te Ōhanga Me Te Ture) by Subject "08 Information and Computing Sciences"

Now showing 1 - 3 of 3
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    Did You Get My Email?! - Leveraging Boundary Work Tactics to Safeguard Connectivity Boundaries
    (SAGE Publications, 2023-06-06) Waizenegger, L; Remus, U; Maier, R; Kolb, D
    Being connected to the Internet through various mobile devices is pervasive in our daily professional and private lives. Yet, the way people connect, including when, with whom and through which communication channels differs, manifesting individuals’ idiosyncratic connectivity patterns. In team collaboration, where individuals are dependent on each other’s availability and responsiveness, differences in team members’ connectivity patterns can lead to clashing expectations concerning connectivity. This, in turn, can compromise individuals’ well-being and productivity and threaten team collaboration outcomes. In this paper, we address the question of how to manage connectivity in interdependent teams and align connectivity patterns to facilitate successful collaboration while at the same time safeguarding individuals’ connectivity boundaries. To address this question, we conducted a qualitative case study that involved 39 semi-structured interviews with employees and members of the management board of an international consultancy headquartered in Germany. Building on concepts established in boundary theory, we coined the term “connectivity boundaries” and identified the six boundary work tactics, externalizing, accommodating, adapting, pushing, sacrificing, and enforcing that allow team members to create, maintain, temporarily change, and reclaim their connectivity boundaries and achieve team collaboration success. We developed propositions that highlight which contextual factors and goals are associated with which boundary work tactic.
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    Digital Financial Services and Human Development: Current Landscape and Research Prospects
    (Informa UK Limited, 2023-05-05) Sharma, H; Díaz Andrade, A
    This study explores and analyses the implications of digital financial services (DFS) on human development from a global perspective. Informed by a systematic literature review of studies published in the past two decades, from 2000 to 2020, this research unveils six overarching themes: contextual conditions, technological skills and financial literacy, consistent trust, shaping financial behavior, energizing economic activities, and supporting financial inclusion. Further analysis categorizes these themes into what constitutes the two intertwined dimensions of DFS: foundational conditions and effectual repercussions. We discuss how these dimensions enhance our understanding of the role information and communication technologies play in contributing to human development. We also present practical implications for different stakeholders in the financial sector.
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    When Harry, the Human, Met Sally, the Software Robot: Metaphorical Sensemaking and Sensegiving Around an Emergent Digital Technology
    (SAGE Publications, 2023-01-30) Techatassanasoontorn, Angsana A; Waizenegger, Lena; Doolin, Bill
    Robotic process automation (RPA) is often used in organisational digitalisation efforts to automate work processes. RPA, and the software robots at its heart, is an equivocal and contentious technology Adopting the products of theorising approach, this study views metaphors as central sensemaking and sensegiving devices that shape the interpretation of RPA among stakeholders towards a preferred reality of ways of seeing and experiencing software robots. The empirical materials are drawn from research in three Australasian organisations that have implemented RPA. Grounding our analysis in the domains-interaction model, we identified three root metaphors: person, robot, and tool, their constitutive conceptual metaphors, and intended use as heuristics devices. Our findings show that metaphor is a powerful device that employees rely on to make sense of their experiences with a new digital technology that can potentially shape their roles, work practices and job design. In addition, managers and automation team members intentionally leverage metaphors to shape others’ perceptions of a software robot’s capabilities and limitations, its implication for human work, and its expanding benefits for organisations over time, among others. Metaphor as a precursor to more formal theory provides scholars with a vocabulary to understand disparate experiences with an emergent automation technology that can be further developed to generate a theory of seeing automation and working with automated agents.
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