Strategy Design for Service Engagement Model Transformation

Simple item page
dc.contributor.authorRai, Veerendra Kumaren_NZ
dc.contributor.authorMehta, Sanjiten_NZ
dc.contributor.authorPuvvala, Abhinayen_NZ
dc.date.accessioned2014-12-04T01:20:18Z
dc.date.available2014-12-04T01:20:18Z
dc.date.copyright2014en_NZ
dc.date.issued2014en_NZ
dc.description.abstractService provisioning models underlying service engagements evolve and change as a result of changes in business imperatives. This paper presents a system oriented simulation based framework to handle service engagement model transformation. This framework generates myriad of strategy levers for portfolio managers to choose from in order to handle model transformations. The simulation model along with other components in the framework offers a basis for designing strategy to enable an engagement model transformation by evaluating the impact of each lever on the overall costs, risks and values. The framework has also been illustrated with the help of a case study on engagement model transformation. We believe this study could be of immense value to managers of IT outsourcing firms who are faced with the challenge of handling long term projects that are prone to undergo transformations.en_NZ
dc.identifier.citationProceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
dc.identifier.isbn978-1-927184-26-4
dc.identifier.urihttps://hdl.handle.net/10292/8149
dc.publisherACIS
dc.rights.accessrightsOpenAccess
dc.titleStrategy Design for Service Engagement Model Transformationen_NZ
dc.typeConference Contribution
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
acis20140_submission_146.pdf
Size:
506.69 KB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand