Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand

Permanent link for this collectionhttps://hdl.handle.net/10292/7977

"Integral IS: The Embedding of Information Systems in Business, Government and Society"

Information Systems (IS) as an integral part of society. Integral is defined as: “belonging as an apart of the whole; necessary or the completeness of the whole; or as important, vital, central, essential.” Integral IS means information and technology seamlessly integrated into our social and working lives. As IS researchers and practitioners, we create, design, implement and maintain the systems that play an increasingly important, almost inescapable, role in our lives today. The implementation and effects of seamless integration on such a large scale raises a number of very important issues for practice and research: issues that the Information Systems community should be taking the lead to explore and explain to the wider community.

ISBN: 978-1-927184-26-4

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Now showing 1 - 20 of 179

Introducing System Controls for Control Theory
(ACIS, 2014) Nuwangi, Subasinghage Maduka; Sedera, Darshana; Srivastava, Shirish C
Control theory focuses exclusively on manual control mechanisms, where the control instructions over the organizational employees are executed by a person (e.g. project manager). With the advancement of computer systems, contemporary organizations have commenced handing over employee control aspects to computer systems. In this research, we introduce “system controls”, where a computer system is executing control instructions over the employees. Moreover, we discuss the characteristics, limitations and issues in system controls when added as a perspective of control theory.
Conceptualisation of Digital Traces for the Identification of Informal Networks in Enterprise Social Networks
(ACIS, 2014) Behrendt, Sebastian; Richter, Alexander; Riemer, Kai
Organisations can be understood as organisms exhibiting a formal structure formalised by the “org chart”, and informal structures of emerging networks between employees. The increasing use of Enterprise Social Networks (ESN) provides mangers and researchers with new opportunities to uncover formal and informal structures. Yet, it remains underexplored what exactly constitutes relationship structures in ESN. We employ the notion of ‘digital traces’, stored as user-generated data on the ESN and set out to explore ways for conceptualising relations as the basis for network constitution and visualisation. We illustrate our approach with a case study of an ESN and demonstrate how resulting networks vary significantly depending on the digital traces employed.
Mind the gaps: increasing the impact of IS research on ISD performance improvement
(ACIS, 2014) O Riordan, Niamh; Lohan, Garry; Conboy, Kieran
Poor performance has pervaded the last forty years of software development, evident across industry sectors, project size, budget, geographic location, system quality and functionality, and exacerbated by increased criticality of IT in organisational mission and strategy. A significant body of research has investigated the potential of emerging development methodologies to address these shortcomings but the effectiveness of these methods is largely supported by anecdotal evidence. At the same time, metrics and measurement are known to affect ISD performance but the existing literature on ISD metrics is misaligned with practitioners’ needs, leading to a lack of clarity about ISD metrics in practice. This paper presents an interdisciplinary literature review on ISD metrics to identify the underlying reasons for this misalignment and evaluate the extent to which existing literature can be used to better understand the impact of emerging software development methodologies on ISD performance.
A Framework for Analysing Types of User Information on Social Networking Sites
(ACIS, 2014) Kurian, Jayan; Singh, Mohini
Social Networking Sites (SNS) are web-based applications used by a very large number of users to share different types of information. Some of the information on SNS is for communication and others for collaboration and networking. To date a uniformly accepted information classification for SNS information is not available. This paper attempts to classify the different types of SNS information by developing a frame for SNS information types. The framework is developed based on an extensive literature review on types of SNS information. It adds to the theory of SNS on types of information shared on SNS with implications for benefits to users and information that can prove to be problematic for users. For practitioners, the framework will provide more insights into the types of information shared on SNS for design and protection of negative ramifications.
Trust formation in information systems implementation in developing countries: The role of emancipatory expectations
(ACIS, 2014) Vaidya, Ranjan
This paper explores trust formation issues in information and communications technology projects in developing countries. My purpose in this study is to understand the stakeholder expectations in the implementation of information and communications technology for development projects (ICT4D). For this I study the computerization of a state agricultural marketing board in India. The board initiated the project in 2003 and by 2011-12, after massive investments, the project was abandoned. I started following this project in 2009, and collected data from the major stakeholder groups in form of semi structured interviews over a three year period. The data was analysed using thematic analysis and my overall approach is critical. It is suggested that expectations of emancipation should be satisfied along physical, social and informational dimensions.
Determining Partner Selection Criteria using Information Communication Technology (ICT) Tools
(ACIS, 2014) Mat, Noor Azliza Che; Cheung, Yen; Scheepers, Helana
Selecting compatible partners for business collaboration can be a difficult and time consuming task. Identifying the criteria for partner selection is thus important to organisations that are considering business collaborations or to form a collaborative network (CN). Determining the right set of criteria for partner selection involves careful consideration of both intangible and tangible factors. Partner-related criteria or intangible factors such as trust, reputation and management ability have long-term effects on collaborations. Compared to task-related criteria or tangible factors, intangible factors are not easily determined as they involve subjective judgment. The objectives of the paper are to explore the partner selection criteria which relates to partner-related criteria and to identify the information communication technology (ICT) tools to accommodate the criteria. Mixed methods approach has been implemented in this study which begins with an online survey followed by conducting interviews with selected organisations. The findings show several ICT tools that are suitable to be used to help organisations in evaluating the partner selection criteria.
In search of lost time: investigating the temporality of student engagement, the role of learning technologies, and implications for student performance
(ACIS, 2014) O Riordan, Niamh
Much has been written about the importance of engaging students in the learning process. However, studies have shown that students today spend significantly less time on their studies than their forebears. Given the limitations of the existing body of knowledge, this study reviews what is currently known about full-time college students’ time use and its consequences in terms of exam performance and skill acquisition. In particular, the results of our initial investigation suggest the ubiquity of today’s technologies, especially the Internet, has significant and frequently overlooked consequences for student engagement in general and for their consumption of content for learning in particular. Further, future studies are needed to unravel the complex relationship that exists between learning technologies, students’ time use and their academic performance. The paper concludes by highlighting a number of possible avenues for future research in this area.
Chinese Managers, Guanxi, and Using Business Intelligence: A Research Agenda
(ACIS, 2014) Song, Yutong; Arnott, David; Gao, Shijia
China is the world's second largest economy by nominal gross domestic product (GDP) and purchasing power parity (PPP). Despite the considerable amount of IS research in China, little work has been reported on the use of decision support systems (DSS), particularly large-scale business intelligence (BI). Because of the significant cultural differences between the West and China it may be that this Western technology is of little use in Chinese management structures and processes. In particular, the Chinese cultural norm of guanxi may affect BI usefulness. This research seeks to contribute to practice by developing a theory that will help Western BI practitioners to understand and better use guanxi in dealing with Chinese organisations. It is also expected to provide an important addition to knowledge, including BI theory and IS research methods.
Integrated Modelling of Business Process Models and Business Rules: A Research Agenda
(ACIS, 2014) Wang, Wei; Indulska, Marta; Sadiq, Shazia
Process models are the basis for a wide range of critical activities within an organisation. It is not surprising then that process models, and the act of process modelling, have been the focus of much research over the last two decades. Recent research indicates, however, that common process modelling notations lack sufficient representation for capturing business rules. Although the need for business processes and business rules to be modelled in an integrated manner is well established, the body of knowledge on integrated modelling of the two is limited. In this paper our aim is to review the state of related research and develop a research agenda, based on a systematic review of related literature, to advance research in this field. We present a consolidated view of the benefits of rule and process model integration, together with an overview of current related approaches, and a research agenda going forward.
Healthy Community and Healthy Commons: ‘Opensourcing’ as a Sustainable Model of Software Production
(ACIS, 2014) Naparat, Damrongsak; Cahalane, Michael; Finnegan, Patrick
Many commercial software firms rely on opensourcing as a viable model of software production. Opensourcing is a specific form of interaction between firms and open source software (OSS) communities for collaboratively producing software. The existing literature has identified opensourcing as a viable form of software production, which could be a substitute for “in-house” or “outsourced” software development. However, little is known about how opensourcing works or is sustained in the long term. The objective of this research is to explain the factors affecting the sustainability of opensourcing as a model of software production. The study employs a single case study of hospital software in Thailand to understand how firms and the communities can live symbiotically and sustain their collaboration to peer-produce vertical domain software. The analysis reveals six mechanisms (positive experience, trust in the leadership of the project leader, the demonstration of reciprocity, marketing the community, enriching knowledge, and face-to-face meetings) and demonstrates how they operate in conjunction with each other to sustain opensourcing.
Towards a Taxonomy of Information Security Management Practices in Organisations
(ACIS, 2014) Alshaikh, Moneer; Ahmad, Atif; Maynard, Sean B; Chang, Shanton
There is growing recognition of the role that management performs in protecting organisational information. However, our review of the academic and professional literatures did not find an empirically sound and coherent view of the range of management activities that can be applied as part of an information security program. As a result, organisations have insufficient guidance on what methods can be implemented to meet security objectives. Further, organisations have no empirically evidenced benchmark against which management practices can be assessed. This research project aims to develop a rigorous, comprehensive and empirically evidenced taxonomy of information security management practices to provide organisations with comprehensive guidance. In this paper we report on the first phase of the development of the taxonomy. In this phase we conduct a comprehensive literature review to identify the range of ISMPs in the literature and suggest possible ways of classifying management level activity.
Business model innovation: a temporal perspective
(ACIS, 2014) O Riordan, Niamh; O'Reilly, Philip; Duane, Aidan; Andreev, Pavel
Recent years have seen an explosion in the number of academic and practitioner-oriented publications on business models and business model innovation. Indeed, companies that traditionally focused on product and service innovation, are turning toward business model innovation as an alternative or complement to product or process innovation. Nevertheless, companies struggle to innovate the business models through which commercialisable new ideas and technologies will pass. At the same time, the literature remains skewed toward product and process innovation rather than business model innovation. This paper highlights the need for a temporal view of the business model innovation process and proposes a conceptual model of the business model innovation process to enable organisations to identify, model and prioritise potential business models. It also develops a prioritisation framework to be used for ranking alternative business models and to form part of an IT-based business model decision support system.
Measurement of Determinants for Enhancing Strategic Information Systems Planning (SISP) Success and Dynamic Capabilities in South Korea
(ACIS, 2014) Yang, Jungho; Pita, Zijad; Singh, Mohini
In the current dynamic and increasingly globalized environments, Strategic Information Systems Planning (SISP) has been regarded as one of the most important tasks for better management and supporting strategic use of IS/IT. To facilitate organisational performance and sustain competitive advantage, it is necessary for organisations to recognize the importance of considering various determinants to achieve SISP success, and understand how SISP success affects improving dynamic capabilities as the outcome of its success. This paper proposes a model to show the relationship among six determinants, SISP success and its outcomes. We collected a sample of 250 from large organisations in Korea through the survey and used structural equation modelling to validate the proposed model. The result suggests that the determinants positively affect SISP success and the SISP success influences improving the outcome of SISP success. Besides, there is a positive relationship among the determinants, SISP success and the outcome of its success. Key findings and implications are discussed.
Reflections on Artificial Intelligence – A Hermeneutic Journey
(ACIS, 2014) Motamarri, Saradhi
Science, engineering and technology have been moulding and placing an ever increasing pressure on society and in turn, on life styles. The inquisitive nature of man has led to the amazing development of computer. In just four decades the computer has changed its role from a mere data cruncher to decision aid. A reading of the Artificial Intelligence, 17 (1-3), January, 1991, Special Volume on Foundations of AI, has motivated me to transcribe some of my long persistent feelings in writing. Loose usage and blown up speculations may bring discredit to concepts. Not founded on the characteristic behaviour of computer and its numerical instability, I fear that the same thing has happened to computers and to the associated fields of study. The purpose of this autoethnographic article is to reflect on the lessons learnt from AI and search for a right perspective for research and practice.
The Impact of IT Usage on Collaborative New Product Development Performance
(ACIS, 2014) Silva, Chathurani; Mathrani, Sanjay; Jayamaha, Nihal
Fast introduction of new products at low cost is essential for being successful in today’s industrial business environment. New product development (NPD) practitioners increasingly rely on information technology (IT) aiming to achieve lower costs, higher quality, and greater speed to market. A little is known about the effect of various IT tools on NPD performance and exploring this would ease effective deployment of IT resources in innovation programmes. This study uses data collected in Product Development Management Association’s 2012 Comparative Performance Assessment Study, from 453 firms across different countries and industries. Direct and indirect effects of four types of IT tools on financial and time performance of NPD projects were examined using partial least square path analysis approach. Results suggest that three of the IT types considered indirectly improve NPD performance by increasing collaboration, although no direct impact tested is significant. Extensive use of IT effectively contributes in reducing development times and increasing financial returns in collaborative NPD projects.
Understanding post-adoptive adaptation process in organisational CRM implementations
(ACIS, 2014) Techakriengkrai, Wallayaporn; Techatassanasoontorn, Angsana A; Tan, Felix B
Past research on CRM largely focuses on organisational initial adoption decisions. However, there has been little research concerning the continued use of CRM and the associated change process in the post-adoption stage. This study attempts to fill this gap by examining post-adoptive adaptation process in organisational CRM implementations. The research questions are: (i) How do organisational changes unfold in the CRM implementation process? and (ii) How do individuals adapt to CRM applications at the post-adoptive stage? The study uses coping theory, institutional theory, and a socio-technical perspective as sensitising devices and the case study methodology to examine multi-level changes associated with CRM implementations in organisations. This research aims to develop a multi-level theory of post-adoptive adaptation process. The findings may assist organisations in providing appropriate resources and support successful post-adoption implementations of CRM.
Ontology Usefulness in Human Tasks: Seeking Evidence
(ACIS, 2014) Roa, Henry N; Sadiq, Shazia; Indulska, Marta
Ontologies have become popular in a wide range of domains in recent years. Although there is a large number of ontologies in existence, a review on ontology literature indicates a lack of clarity on the notion of ontology usefulness. To understand how ontologies are used and what evidence exists for their usefulness, we conducted a systematic literature review of research to understand current thought and practice. Our analysis shows that ontologies have been used in many fields, with the use categorized into two settings: use in computer systems and use to support human tasks. While there is strong evidence for the usefulness of ontologies in computer systems, a paucity of research exists to clarify the usefulness of ontologies as tools to support human tasks, especially in settings related to sharing domain understanding (an oft cited benefit of ontology use). In addition, our analysis of methodologies for ontology construction also indicates that most methodologies lack prescribed activities for evaluation of usefulness. In this paper, we explore ontology use and evidence of usefulness, and propose research opportunities related to exploring ontology usefulness with respect to supporting human tasks.
Industry Challenges and Policy Barriers in Adoption of Mobile Value Added Services in Remote Islands: The Case of Fiji
(ACIS, 2014) Sathye, Milind; Prasad, Biman; Sharma, Dharmendra; Sharma, Parmendra; Sathye, Suneeta
While mobile phones are making significant inroads in many developing countries, little remains known about the policy and infrastructure constraints that affect their use for growth of micro enterprises. We address this gap in the literature. The uniqueness of our study also lies in the focus on women micro entrepreneurs in a remote Pacific island country. To obtain both the demand-side and supply-side perspectives, we conducted semi-structured interviews of 74 women micro entrepreneurs and ten key informants from the Fijian Government, mobile network operators (MNOs), and financial institutions. We found that appropriate policy framework, supporting infrastructure and appropriate ecosystem are required for rapid uptake of mobile value added services by women owned micro enterprises in Fiji. A significant number of women micro entrepreneurs were willing to embrace mobile value added services if these were made available with adequate security and at reasonable cost.
Exploring the Use of EPR as a Cognitive Artefact for Nursing Handover
(ACIS, 2014) Alturki, Nazik; Bosua, Rachelle; Kurnia, Sherah
Nursing handover is a complex cognitive activity that requires consolidation and sharing of distributed patient information. During handover cognitive artefacts are usually used to reduce nurses’ cognitive load and ease the process of information sharing between nurses. The objective of this study is to investigate the effects of using the Electronic Patient Record (EPR) as a cognitive artefact for nursing handover. A multiple case study methodology was followed to collect data from four units in two Saudi Arabian hospitals. The units differed in their EPR usage mode: 1) units with extensive EPR use, 2) units with medium EPR use and 3) units with minimal EPR use. Findings highlight the role EPR can play at the different levels and demonstrate the role of EPR during the two different phases of handover:(handover preparation and the handover meeting. Advantages and disadvantages derived from using EPR as a cognitive artefact for nursing handover are discussed from the perspective of Distributed Cognition theory.
An Ontological Model for Corporate Social Responsibility (CSR) Reporting Based on Global Reporting Initiative GRI G4
(ACIS, 2014) Yaldo, Ilham; Dong, Hai; Woodbine, Gordon; Fan, Ying
The aim of this research is to develop a Model for CSR Reporting based on the Global Reporting initiative, GRI Sustainability Reporting Guidelines G4, using an ontological approach. This Model can be used as a shared vocabulary and knowledge base. The Ontological Model is based on a combination of methodologies. This research adopts the methodology used to develop the CSR reporting ontology. This includes four phases: specification, conceptualization, formalization, and implementation. The specification phase defines the purpose and the scope. Conceptualization identifies the Conceptual Model. Formalization transforms the Conceptual Model using a Unified Modeling Language (UML) by following a top-down hierarchy approach. Implementation encodes the formalized Model using OWL. The resulting ontological Model for CSR Reporting users is based on GRI G4 and can be automatically processed.

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